Interdependencies

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This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.



This page lists all Genesys PureConnect use cases and the other use cases that must be, can be or cannot be (Exceptions) implemented with them.

Use CaseAll of the following required:At least one of the following required:OptionalExceptions

Genesys Work and Lead Distribution (BO02)

None

None None None

Genesys KPI Insights (BO07)

None

None None None

Genesys Dynamic Case Management (BO11)

None

None None

Genesys Call Routing (CE01)

None

None None None

Genesys Personalized Routing (CE02)

None None None

Genesys Callback (CE03)

None

None None

Genesys Customer Authentication (CE07)

None None None

Genesys Voice Payment (CE08)

None None

Genesys IVR Personalization (CE09)

None None

Genesys Outbound Dialer (CE11)

None

None None

Genesys Email Routing (CE16)

None

None None None

Genesys Chat Routing (CE18)

None

None None None

Genesys Social Media Routing (CE19)

None

None None None

Genesys Digital Callback (CE22)

None

None None None

Genesys SMS Routing (CE29)

None

None None None

Genesys Chatbots (CE31)

None

None

Genesys Predictive Engagement (CE37)

None None None

Genesys Voicebots (CE41)

None None None

Genesys Workforce Scheduling for Voice (EE01)

None

None None None

Genesys Omnichannel Workforce Scheduling (EE02)

None

None None None

Genesys Shrinkage Management (EE03)

None

None None None

Genesys Voice Recording (EE07)

None

None None

Genesys Voice and Screen Recording (EE08)

None

None None

Genesys Quality Management (EE09)

None

None None

Genesys Employee Schedule Preferences (EE10-A)

None

None None None

Genesys Employee Schedule Preferences (EE10-B)

None

None None None

Genesys Employee Schedule Preferences (EE10-C)

None

None None None

Genesys Employee Schedule Preferences (EE10-D)

None

None None None

Genesys Shift Bidding (EE11)

None

None None None

Genesys Speech Analytics (EE22)

None

None None None

Genesys Advanced Text and Speech Analytics (EE23)

None

None None None

Genesys Text and Speech Analytics for Customer Service (EE24)

None

None None None

Genesys Text and Speech Analytics for Compliance (EE25)

None

None None None

Genesys Business Communications (OP01)

None

None None None