Provision Agent Setup

From Genesys Documentation
Jump to: navigation, search

Learn how to provision Agent Setup.

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.


Agent Setup is used to manage the controls and settings that run the contact center and enable the users within it to handle and manage interactions.

Agent Setup is part of Genesys Web Services and Applications (GWS) and must be enabled when deploying GWS services.


To provision Agent Setup you must run the following commands in order to create https access routes for both gws-app-provisioning and gws-ui-provisioning.

oc create route edge --service=gws-ui-provisioning-blue-srv --hostname=<hostname> --path /ui/provisioning

oc create route edge --service=gws-app-provisioning-blue-srv --hostname=<hostname> --path /provisioning

Genesys recommends the hostname format prov.<cluster-subdomain>. Example: For VCE cluster (https://console-openshift-console.apps.<yourclusterdomain>.com/), the host name should be prov.apps.<yourclusterdomain>.com

Next Step

Launch Agent Setup using the URL https://<hostname>/ui/provisioning.

Refer to Get started with Agent Setup for more information.