Before you begin

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Find out what to do before deploying Web Services and Applications.

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.


Limitations and assumptions

The common Authentication Service must be deployed prior to the Web Services and Applications deployment.

Download the Helm charts

You can download your GWS Helm charts from JFrog using your credentials.

See Helm charts and containers for Genesys Web Services and Applications for the Helm chart version you must download for your release.

For information about downloading Genesys Helm charts from JFrog Edge, see the suite-level documentation: Downloading your Genesys Engage containers.

Third-party prerequisites

Name Version Purpose Shared/Dedicated
Elasticsearch 7.x Text Searching & Indexing Shared is Ok
Redis 6.x Caching and Streaming service Shared is Ok
Consul 1.8 Service Discovery Shared Consul instance must be used to support tenant discovery
Postgres 11.x Relational DB Shared is Ok

All services are part of the platform list, and can be either dedicated or shared depending on deployment.

Additional options:

  1. Redis server must run in cluster mode. Standalone mode is not supported.
  2. Elasticsearch server requires additional options configured on each node for proper work of the "GWS Datacollector Service" component:
    action.auto_create_index: false
    thread_pool.write.queue_size: -1

Sizing

All third party servers can be shared with other Genesys solutions.

However, Postges, Redis, and Elasticsearch can also be installed as dedicated for GWS. In that case, the minimal requirements are:

  • Postgres:
    • CPU: 2
    • RAM: 8 GB
    • HDD: 50 GB
  • Redis (2 nodes):
    • CPU: 2
    • RAM: 8 GB
    • HDD: 20 GB
  • Elasticsearch (3 master nodes):
    • CPU: 2
    • RAM: 8 GB
    • HDD: 20 GB
  • Elasticsearch (4 data nodes):
    • CPU: 4
    • RAM: 16 GB
    • HDD: 20 GB

Storage requirements

There are no specific storage requirements.

Network requirements

Content coming soon

Browser requirements

You can use any of the following browsers for UIs:

  • Chrome 75+
  • Firefox 68+
  • Firefox ESR 60.9
  • Microsoft Edge

Genesys dependencies

Genesys Web Services and Applications (GWS) must be deployed along with Agent Setup and after Genesys Authentication is deployed.

See also Order of services deployment.

GDPR support

Content coming soon
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