Deploy GWS Services

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Learn how to deploy GWS Services into a private edition environment.


  • The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project, named in accordance with the requirements on Creating namespaces. If you are using a single namespace for all private edition services, replace the namespace element in the commands on this page with the name of your single namespace or project.
  • Similarly, the configuration and environment setup instructions assume you need to create namespace-specific (in other words, service-specific) secrets. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service, depending on your credentials management requirements. However, if you do create service-specific secrets in a single namespace, be sure to avoid naming conflicts.
Make sure to review Before you begin for the full list of prerequisites required to deploy Genesys Web Services and Applications.

Prepare your environment

To prepare your environment for the deployment, complete the steps in this section for either OpenShift or Google Kubernetes Engine (GKE).


Log in to the OpenShift cluster from the host where you will run the deployment:

oc login --token <token> --server <url of api server>

First, confirm the cluster is running:

oc get clusterversion

Create a new project for Genesys Web Services and Applications (GWS):

oc new -project gws


Log in to the GKE cluster from the host where you will run the deployment:

gcloud container clusters get-credentials <cluster>

Create a new namespace for Genesys Web Services and Applications:

kubectl create ns gws


To deploy GWS Services, you'll need the Helm package and your override files. Copy values.yaml, versions.yaml and the Helm package (gws-services-<version>.tgz) to the installation location.

For OpenShift, select the gws project you created in Prepare your environment:

oc project gws

For debugging purposes, use the following command to render templates without installing so you can check that resources are created properly:

helm template --debug /gws-services-<version>.tgz -f values.yaml -f versions.yaml

The result shows Kubernetes descriptors. The values you see are generated from Helm templates, and based on settings from values.yaml and versions.yaml. Ensure that no errors are displayed; you will later apply this configuration to your Kubernetes cluster.

Now you're ready to deploy GWS Services:
If you have configured TLS for connections to third-party services or legacy Genesys servers, make sure to point to your local files in the helm upgrade command.
 helm upgrade --install gws-services helm-staging/gws-services --version=<version> -n gws -f ./override.gws-services.values.yaml -f ./versions.yaml

Validate the deployment

First check the installed Helm release:

helm list –n gws

The result should show the gws-services deployment details. For example:

NAME            NAMESPACE   REVISION    UPDATED                                     STATUS      CHART                   APP VERSION
gws-services    gws         1           2021-05-19  11:49:49.2243107 +0530 +0530    deployed    gws-services-1.0.18     1.0

Check the gws-services status:

helm status gws-services

The result should show the namespace details with a status of deployed:

NAME: gws-services
LAST DEPLOYED: Wed May 19 11:49:49 2021
STATUS: deployed

Check the GWS Kubernetes objects created by Helm:

kubectl get all -n gws

The result should show all the created pods, services, ConfigMaps, and so on.

Finally, confirm Agent Setup is accessible by navigating to gws.<domain>/ui/provisioning in a web browser.

Next steps

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