Summary of monitoring support

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This topic is part of the manual Operations for version Current of Genesys Multicloud CX Private Edition.


Find information about enabling monitoring for your respective services.

The service-level guides provide information about enabling monitoring for the respective services. Click the link in the “Included service” column in the summary below to go to the applicable page for service-specific information.

Service Included service CRD or annotations? Port Endpoint/Selector Metrics update interval
n/a n/a n/a n/a
CX Contact CX Contact API Aggregator ServiceMonitor 9102 /metrics 15 seconds
CX Contact CX Contact Campaign Manager ServiceMonitor 3106 /metrics 15 seconds
CX Contact CX Contact Compliance Manager ServiceMonitor 3107 /metrics 15 seconds
CX Contact CX Contact Dial Manager ServiceMonitor 3109 /metrics 15 seconds
CX Contact CX Contact Job Scheduler ServiceMonitor 3108 /metrics 15 seconds
CX Contact CX Contact List Builder ServiceMonitor 3104 /metrics 15 seconds
CX Contact CX Contact List Manager ServiceMonitor 3105 /metrics 15 seconds
Designer Designer Application Server ServiceMonitor 8081 See selector details on the DAS metrics and alerts page 10 seconds
Designer Designer ServiceMonitor 8888 See selector details on the DES metrics and alerts page 10 seconds
Email Service Email Service Both or either, depends on harvester Default is 4024 (overridden by values) /iwd-email/v3/metrics 15 sec recommended, depends on harvester
Genesys Authentication Authentication Service Annotations 8081 /prometheus Real-time
Genesys Authentication Environment Service Annotations 8081 /prometheus Real-time
Genesys Customer Experience Insights Genesys CX Insights ServiceMonitor 8180 See selector details on the GCXI metrics and alerts page 15 minutes
Genesys Customer Experience Insights Reporting and Analytics Aggregates PodMonitor and PrometheusRule metrics: 9100,
health: 9101
See selector details on the RAA metrics and alerts page metrics: several seconds,
health: up to 3 minutes
Genesys Info Mart GIM Config Adapter PodMonitor 9249 See selector details on the GCA metrics and alerts page 30 seconds
Genesys Info Mart GIM PodMonitor 8249 See selector details on the GIM metrics and alerts page 30 seconds
Genesys Info Mart GIM Stream Processor PodMonitor 9249 See selector details on the GSP metrics and alerts page 30 seconds
Genesys Pulse Tenant Data Collection Unit (DCU) PodMonitor 9091 See selector details on the Tenant Data Collection Unit (DCU) metrics and alerts page 30 seconds
Genesys Pulse Tenant Load Distribution Server (LDS) PodMonitor 9091 See selector details on the Tenant Load Distribution Server (LDS) metrics and alerts page 30 seconds
Genesys Pulse Pulse Web Service ServiceMonitor 8090 See selector details on the Pulse metrics and alerts page 30 seconds
Genesys Pulse Tenant Permissions Service n/a n/a n/a n/a
Genesys Voice Platform Voice Platform Configuration Server Service/Pod Monitoring Settings Not applicable See selector details on the Voice Platform Configuration Server metrics and alerts page
Genesys Voice Platform Voice Platform Media Control Platform Service/Pod Monitoring Settings 9116,

8080,

8200
See selector details on the Voice Platform Media Control Platform metrics and alerts page
Genesys Voice Platform Voice Platform Service Discovery Automatic 9090 See selector details on the Voice Platform Service Discovery metrics and alerts page
Genesys Voice Platform Voice Platform Reporting Server ServiceMonitor / PodMonitor 9116 See selector details on the Voice Platform Reporting Server metrics and alerts page
Genesys Voice Platform Voice Platform Resource Manager ServiceMonitor / PodMonitor 9116, 8200 See selector details on the Voice Platform Resource Manager metrics and alerts page
Interaction Server (IXN) Interaction Server (IXN) PodMonitor 13131,

13133,

13139
option ixnServer.ports.health - default port 13131 - Endpoint: “/health/prometheus/all”

option ixnNode.ports.default - default port 13133 - Endpoint: “/metrics”

option ixnVQNode.ports.health - default port 13139 - Endpoint: “/metrics”

Note: The above options are references to ports that match endpoints. Use these options to perform the associated query.
Default
Tenant Service Tenant Service PodMonitor 15000 /metrics (http://<pod address>:15000/metrics) 30 seconds (Applicable for any metric(s) that Tenant Service exposes. The update interval is not a property of the metric; it is a property of the optional PodMonitor that you can create.)
Voice Microservices Agent State Service PodMonitor 11000 http://<pod-ipaddress>:11000/metrics 30 seconds
Voice Microservices Call State Service Supports both CRD and annotations 11900 http://<pod-ipaddress>:11900/metrics 30 seconds
Voice Microservices Config Service Supports both CRD and annotations 9100 http://<pod-ipaddress>:9100/metrics 30 seconds
Voice Microservices Dial Plan Service Supports both CRD and annotations 8800 http://<pod-ipaddress>:8800/metrics 30 seconds
Voice Microservices FrontEnd Service Supports both CRD and annotations 9101 http://<pod-ipaddress>:9101/metrics 30 seconds
Voice Microservices ORS Supports both CRD and annotations 11200 http://<pod-ipaddress>:11200/metrics 30 seconds
Voice Microservices Voice Registrar Service Supports both CRD and annotations 11500 http://<pod-ipaddress>:11500/metrics 30 seconds
Voice Microservices Voice RQ Service Supports both CRD and annotations 12000 http://<pod-ipaddress>:12000/metrics 30 seconds
Voice Microservices Voice SIP Cluster Service Supports both CRD and annotations 11300 http://<pod-ipaddress>:11300/metrics 30 seconds
Voice Microservices Voice SIP Proxy Service Supports both CRD and annotations 11400 http://<pod-ipaddress>:11400/metrics 30 seconds
Voice Microservices Voicemail Supports both CRD and annotations 8081 http://<pod-ipaddress>:8081/metrics 30 seconds
WebRTC Media Service WebRTC Gateway Service PodMonitor 10052 /metrics 30s