Summary of monitoring support
From Genesys Documentation
This topic is part of the manual Operations for version Current of Genesys Multicloud CX Private Edition.
Find information about enabling monitoring for your respective services.
Related documentation:
RSS:
The service-level guides provide information about enabling monitoring for the respective services. Click the link in the “Included service” column in the summary below to go to the applicable page for service-specific information.
Service | Included service | CRD or annotations? | Port | Endpoint/Selector | Metrics update interval |
---|---|---|---|---|---|
Both — ServiceMonitor and annotations | 4004 | nexus.nexus.svc.cluster.local/metrics | 15 seconds | ||
CX Contact | CX Contact API Aggregator | ServiceMonitor | 9102 | /metrics | 15 seconds |
CX Contact | CX Contact Campaign Manager | ServiceMonitor | 3106 | /metrics | 15 seconds |
CX Contact | CX Contact Compliance Manager | ServiceMonitor | 3107 | /metrics | 15 seconds |
CX Contact | CX Contact Dial Manager | ServiceMonitor | 3109 | /metrics | 15 seconds |
CX Contact | CX Contact Job Scheduler | ServiceMonitor | 3108 | /metrics | 15 seconds |
CX Contact | CX Contact List Builder | ServiceMonitor | 3104 | /metrics | 15 seconds |
CX Contact | CX Contact List Manager | ServiceMonitor | 3105 | /metrics | 15 seconds |
Designer | Designer Application Server | ServiceMonitor | 8081 | See selector details on the DAS metrics and alerts page | 10 seconds |
Designer | Designer | ServiceMonitor | 8888 | See selector details on the DES metrics and alerts page | 10 seconds |
Email Service | Email Service | Both or either, depends on harvester | Default is 4024 (overridden by values) | /iwd-email/v3/metrics | 15 sec recommended, depends on harvester |
Genesys Authentication | Authentication Service | Annotations | 8081 | /prometheus | Real-time |
Genesys Authentication | Environment Service | Annotations | 8081 | /prometheus | Real-time |
Genesys Customer Experience Insights | Genesys CX Insights | ServiceMonitor | 8180 | See selector details on the GCXI metrics and alerts page | 15 minutes |
Genesys Customer Experience Insights | Reporting and Analytics Aggregates | PodMonitor and PrometheusRule | metrics: 9100, health: 9101 |
See selector details on the RAA metrics and alerts page | metrics: several seconds, health: up to 3 minutes |
Genesys Info Mart | GIM Config Adapter | PodMonitor | 9249 | See selector details on the GCA metrics and alerts page | 30 seconds |
Genesys Info Mart | GIM | PodMonitor | 8249 | See selector details on the GIM metrics and alerts page | 30 seconds |
Genesys Info Mart | GIM Stream Processor | PodMonitor | 9249 | See selector details on the GSP metrics and alerts page | 30 seconds |
Genesys Pulse | Tenant Data Collection Unit (DCU) | PodMonitor | 9091 | See selector details on the Tenant Data Collection Unit (DCU) metrics and alerts page | 30 seconds |
Genesys Pulse | Tenant Load Distribution Server (LDS) | PodMonitor | 9091 | See selector details on the Tenant Load Distribution Server (LDS) metrics and alerts page | 30 seconds |
Genesys Pulse | Pulse Web Service | ServiceMonitor | 8090 | See selector details on the Pulse metrics and alerts page | 30 seconds |
Genesys Pulse | Tenant Permissions Service | ||||
Genesys Voice Platform | Voice Platform Configuration Server | Service/Pod Monitoring Settings | Not applicable | See selector details on the Voice Platform Configuration Server metrics and alerts page | |
Genesys Voice Platform | Voice Platform Media Control Platform | Service/Pod Monitoring Settings | 9116,
8080, 8200 |
See selector details on the Voice Platform Media Control Platform metrics and alerts page | |
Genesys Voice Platform | Voice Platform Service Discovery | Automatic | 9090 | See selector details on the Voice Platform Service Discovery metrics and alerts page | |
Genesys Voice Platform | Voice Platform Reporting Server | ServiceMonitor / PodMonitor | 9116 | See selector details on the Voice Platform Reporting Server metrics and alerts page | |
Genesys Voice Platform | Voice Platform Resource Manager | ServiceMonitor / PodMonitor | 9116, 8200 | See selector details on the Voice Platform Resource Manager metrics and alerts page | |
Interaction Server (IXN) | Interaction Server (IXN) | PodMonitor | 13131,
13133, 13139 |
option ixnServer.ports.health - default port 13131 - Endpoint: “/health/prometheus/all”
option ixnNode.ports.default - default port 13133 - Endpoint: “/metrics” option ixnVQNode.ports.health - default port 13139 - Endpoint: “/metrics” Note: The above options are references to ports that match endpoints. Use these options to perform the associated query. |
Default |
Tenant Service | Tenant Service | PodMonitor | 15000 | /metrics (http://<pod address>:15000/metrics) | 30 seconds (Applicable for any metric(s) that Tenant Service exposes. The update interval is not a property of the metric; it is a property of the optional PodMonitor that you can create.) |
Voice Microservices | Agent State Service | PodMonitor | 11000 | http://<pod-ipaddress>:11000/metrics | 30 seconds |
Voice Microservices | Call State Service | Supports both CRD and annotations | 11900 | http://<pod-ipaddress>:11900/metrics | 30 seconds |
Voice Microservices | Config Service | Supports both CRD and annotations | 9100 | http://<pod-ipaddress>:9100/metrics | 30 seconds |
Voice Microservices | Dial Plan Service | Supports both CRD and annotations | 8800 | http://<pod-ipaddress>:8800/metrics | 30 seconds |
Voice Microservices | FrontEnd Service | Supports both CRD and annotations | 9101 | http://<pod-ipaddress>:9101/metrics | 30 seconds |
Voice Microservices | ORS | Supports both CRD and annotations | 11200 | http://<pod-ipaddress>:11200/metrics | 30 seconds |
Voice Microservices | Voice Registrar Service | Supports both CRD and annotations | 11500 | http://<pod-ipaddress>:11500/metrics | 30 seconds |
Voice Microservices | Voice RQ Service | Supports both CRD and annotations | 12000 | http://<pod-ipaddress>:12000/metrics | 30 seconds |
Voice Microservices | Voice SIP Cluster Service | Supports both CRD and annotations | 11300 | http://<pod-ipaddress>:11300/metrics | 30 seconds |
Voice Microservices | Voice SIP Proxy Service | Supports both CRD and annotations | 11400 | http://<pod-ipaddress>:11400/metrics | 30 seconds |
Voice Microservices | Voicemail | Supports both CRD and annotations | 8081 | http://<pod-ipaddress>:8081/metrics | 30 seconds |
WebRTC Media Service | WebRTC Gateway Service | PodMonitor | 10052 | /metrics | 30s |
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