WebRTC Gateway Service metrics and alerts

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This topic is part of the manual WebRTC Private Edition Guide for version Current of WebRTC.

Find the metrics WebRTC Gateway Service exposes and the alerts defined for WebRTC Gateway Service.

Service CRD or annotations? Port Endpoint/Selector Metrics update interval
WebRTC Gateway Service PodMonitor 10052 /metrics 30s

See details about:

Metrics[edit source]

WebRTC exposes many Genesys-defined as well as system metrics. You can query Prometheus directly to see all the available metrics. The metrics documented on this page are likely to be particularly useful. Genesys does not commit to maintain other currently available WebRTC metrics not documented on this page.

Metric and description Metric details Indicator of
wrtc_current_signins

Specifies the number of current registered DNs

Unit:

Type: Integer
Label:
Sample value: 2

Monitoring
wrtc_current_in_calls

Specifies the number of current incoming calls

Unit:

Type: Integer
Label:
Sample value: 2

Monitoring
wrtc_current_out_calls

Specifies the number of current outgoing calls

Unit:

Type: Integer
Label:
Sample value: 5

Monitoring
wrtc_current_audio_calls

Specifies the number of current audio calls

Unit:

Type: Integer
Label:
Sample value: 5

Monitoring
wrtc_current_video_calls

Specifies the number of current video calls

Unit:

Type: Integer
Label:
Sample value: 2

Monitoring
wrtc_current_xcoding_calls

Specifies the number of current xcoding calls

Unit:

Type: Integer
Label:
Sample value: 2

Monitoring
wrtc_peak_in_calls

Specifies the maximum number of incoming calls

Unit:

Type: Integer
Label:
Sample value: 50

Monitoring
wrtc_peak_out_calls

Specifies the maximum number of outgoing calls

Unit:

Type: Integer
Label:
Sample value: 50

Monitoring
wrtc_peak_audio_calls

Specifies the maximum number of audio calls

Unit:

Type: Integer
Label:
Sample value: 50

Monitoring
wrtc_peak_video_calls

Specifies the maximum number of video calls

Unit:

Type: Integer
Label:
Sample value: 50

Monitoring
wrtc_peak_xcoding_calls

Specifies the maximum number of xcoding calls

Unit:

Type: Integer
Label:
Sample value: 50

Monitoring
wrtc_total_in_calls

Specifies the total number of incoming calls

Unit:

Type: Counter
Label:
Sample value: 100

Monitoring
wrtc_total_out_calls

Specifies the total number of outgoing calls

Unit:

Type: Counter
Label:
Sample value: 100

Monitoring
wrtc_total_audio_calls

Specifies the total number of audio calls

Unit:

Type: Counter
Label:
Sample value: 100

Monitoring
wrtc_total_video_calls

Specifies the total number of video calls

Unit:

Type: Counter
Label:
Sample value: 100

Monitoring
wrtc_total_xcoding_calls

Specifies the total number of xcoding calls

Unit:

Type: Counter
Label:
Sample value: 100

Monitoring
wrtc_unauthorized_access

Specifies number of unauthorized access attempts

Unit:

Type: Counter
Label:
Sample value: 20

Monitoring
wrtc_unknown_request

Specifies the number of unknown requests received

Unit:

Type: Counter
Label:
Sample value: 20

Monitoring
wrtc_double_signin

Specifies the number of registration requests that was received for registered DN

Unit:

Type: Counter
Label:
Sample value: 20

Monitoring
wrtc_rtp_losts

Specifies the number of lost RTP packets

Unit:

Type: Counter
Label:
Sample value: 20

Monitoring
wrtc_rtp_errors

Specifies the number of RTP receive errors

Unit:

Type: Counter
Label:
Sample value: 2

Monitoring
wrtc_rtp_gateway_jitter {over="100"}

Audio quality monitoring metrics

Unit:

Type: Counter
Label: {over="100"}
Sample value:

Monitoring
wrtc_rtp_gateway_jitter

Audio quality monitoring metrics

Unit:

Type: Counter
Label: {over="300"}
Sample value:

Monitoring
wrtc_rtp_gateway_jitter

Audio quality monitoring metrics

Unit:

Type: Counter
Label: {over="500"}
Sample value:

Monitoring
wrtc_rtp_client_jitter

Audio quality monitoring metrics

Unit:

Type: Counter
Label: {over="100"}
Sample value:

Monitoring
wrtc_rtp_client_jitter

Audio quality monitoring metrics

Unit:

Type: Counter
Label: {over="300"}
Sample value:

Monitoring
wrtc_rtp_client_jitter

Audio quality monitoring metrics

Unit:

Type: Counter
Label: {over="500"}
Sample value:

Monitoring
wrtc_system_error

Specifies the number of failed ICE transactions

Unit:

Type: Integer
Label: {type="turn_errors"}
Sample value:

Error
wrtc_system_error

Specifies the number of registration transactions which were timed out

Unit:

Type: Integer
Label: {type="sips", sip="<proxy address>"}
Sample value: 2

Error
wrtc_system_error

Specifies if WebRTC is able to connect to Elasticsearch server or not

Unit:

Type: Integer
Label: {type="es"}
Sample value: 1 or 0

Error
wrtc_system_error

Specifies the number of error responses received from Elasticsearch server

Unit:

Type: Counter
Label: {type="es_errors"}
Sample value: 2

Error
wrtc_system_error

Specifies if WebRTC is able to connect to GAuth service or not

Unit:

Type: Integer
Label: {type="auth"}
Sample value: 1 or 0

Error
wrtc_system_error

Specifies the number of error responses received from GAuth server

Unit:

Type: Counter
Label: {type="gauth_errors"}
Sample value: 2

Error
wrtc_system_error

Specifies if WebRTC is able to connect to GWS Configuration service or not

Unit:

Type: Integer
Label: {type=”cfg”}
Sample value: 1 or 0

Error
wrtc_system_error

Specifies the number of error responses received from GWS Configuration server

Unit:

Type: Counter
Label: {type=”cfg_errors”}
Sample value: 2

Error
wrtc_system_error

Specifies if WebRTC is able to connect to GWS Environments service or not

Unit:

Type: Integer
Label: {type=”env”}
Sample value: 1 or 0

Error
wrtc_system_error

Specifies the number of error responses received from GWS Environments service

Unit:

Type: Counter
Label: {type=”env_errors”}
Sample value: 2

Error
wrtc_max_clients_per_instance

Specifies the maximum number of clients per instance

Unit:

Type: Constant
Label:
Sample value:

Performance
wrtc_max_clients_per_node

Specifies the maximum number of clients per node

Unit:

Type: Constant
Label:
Sample value:

Performance
wrtc_calls_by_domain

Specifies the number of calls by domain

Unit:

Type: Counter
Label:
Sample value:

Performance
wrtc_registrations_by_domain

Specifies the number of client registrations per domain

Unit:

Type: Counter
Label:
Sample value:

Performance
wrtc_failed_registrations_by_domain

Specifies the number of failed client registrations per domain

Unit:

Type: Counter
Label:
Sample value:

Performance
wrtc_client_errors

Specifies the number of double sign-ins being rejected

Unit:

Type: Counter
Label: (type = double_sign_in_reject)
Sample value:

Error
wrtc_client_errors

Specifies the number of clients being dropped on sign-out

Unit:

Type: Counter
Label: (type = dropped_on_signout)
Sample value:

Error
wrtc_client_errors

Specifies the number of client timeout errors

Unit:

Type: Counter
Label: (type = timeout)
Sample value:

Error

Alerts[edit source]

The following alerts are defined for WebRTC Gateway Service.

Alert Severity Description Based on Threshold
webrtc-gateway-signins warning Specifies the number of sign-ins wrtc_current_signins 15mins


webrtc-gateway-gauth warning Specifies that the Gateway Pod has lost connection to Auth service wrtc_system_error Need input


webrtc-gateway-gws warning Specifies that the Gateway Pod has lost connection to the Environment Service wrtc_system_error Need input


webrtc-gateway-es warning Specifies that the Gateway Pod has lost connection to ElasticSearch wrtc_system_error Need input
Retrieved from "https://all.docs.genesys.com/WebRTC/Current/WebRTCPEGuide/WebRTC_Metrics (2025-01-14 12:59:28)"
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