High availability and disaster recovery
Find out how this service provides disaster recovery in the event the service goes down.
| Service | High Availability | Disaster Recovery | Where can you host this service? |
|---|---|---|---|
| WebRTC Media Service | N = N (N+1) | Active-spare | Primary or secondary unit |
See High Availability information for all services: High availability and disaster recovery
Resources that are used for Primary region should be replicated for the backup region. For example, if a primary region has 10 WebRTC pods, the same number of pods must be deployed in the backup region also.
If a call from Genesys Voice Platform (GVP) /Session Border Controller (SBC) is from one region and WebRTC is in another region, the bandwidth between the regions is used for the backup. For this scenario, Pulse Code Modulation mu-law (PCMU) codec is used which requires 100kbps per call.
WebRTC will follow the Workspace Web Edition (WWE) pattern for its failover. For example, If WWE primary is location 1 and the backup is location 2, WebRTC will also backup from location 1 to location 2.