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This topic is part of the manual WebRTC Private Edition Guide for version Current of WebRTC.

Learn about WebRTC architecture.

For more information about the overall architecture of Genesys Private Edition Cloud, see: Architecture.

Genesys Web Services (GWS) provides Tenant specific information to WebRTC. Workspace Web Edition (WWE) Agent Workspace retrieves all the required information such as tenant ID and WebRTC locations from GWS and sends them to WebRTC.


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