Voice Platform Configuration Server metrics and alerts
From Genesys Documentation
This topic is part of the manual Genesys Voice Platform Private Edition Guide for version Current of Genesys Voice Platform.
Find the metrics Voice Platform Configuration Server exposes and the alerts defined for Voice Platform Configuration Server.
| Service | CRD or annotations? | Port | Endpoint/Selector | Metrics update interval |
|---|---|---|---|---|
| Voice Platform Configuration Server | Service/Pod Monitoring Settings | Not applicable | Service/Pod Monitoring Settings:
values.yaml
------------
prometheus:
createRule: trueGrafana Dashboard Settings: values.yaml
------------
grafana:
enabled: true |
See details about:
Metrics[edit source]
No metrics are defined for Voice Platform Configuration Server.
| Metric and description | Metric details | Indicator of |
|---|
Alerts[edit source]
The following alerts are defined for Voice Platform Configuration Server.
| Alert | Severity | Description | Based on | Threshold |
|---|---|---|---|---|
| ContainerCPUreached70percentForConfigserver | HIGH | The trigger will flag an alarm when the Configserver container CPU utilization goes beyond 70% for 15 mins | container_cpu_usage_seconds_total, container_spec_cpu_quota, container_spec_cpu_period | 15mins
|
| ContainerMemoryUseOver90PercentForConfigserver | HIGH | The trigger will flag an alarm when the Configserver container working memory use is over 90% of the limit for 15 mins | container_memory_working_set_bytes, kube_pod_container_resource_limits_memory_bytes | 15mins
|
| ContainerMemoryUseOver1GBForConfigserver | HIGH | The trigger will flag an alarm when the Configserver container working memory has exceeded 1GB for 15 mins | container_memory_working_set_bytes | 15mins
|
| ContainerRestartsOver4ForConfigserver | HIGH | This alert is triggered when the Configserver container restarts in 15 mins exceeded 4 | kube_pod_container_status_restarts_total | 15mins
|
| ContainerNotRunningForConfigserver | HIGH | This alert is triggered when the Configserver container has not been running for 15 minutes | kube_pod_container_status_running | 15mins
|
| ContainerRestartsOver4ForServiceHandler | MEDIUM | This alert is triggered when the service-handler container restarts exceeded 4 for 15 mins | kube_pod_container_status_running | 15mins
|
| ContainerNotRunningForServiceHandler | MEDIUM | This alert is triggered when the service-handler container has not been running for 15 minutes | kube_pod_container_status_running | 15mins |
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