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Article > productshort : DES or Draft:PEC-AS or Draft:PEC-GSM or Draft:PEC-REC or Draft:WID or PEC-REP or PEC-WFM

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Standalone:
None (306) · No (945) · Yes (302)
productshort: (Click arrow to add another value)
Platform:
None (470) · GenesysCloud (18) · GenesysCloud, GenesysEngage-cloud (1) · GenesysEngage-cloud (1041) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (20) · GenesysEngagecloud (1) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)
ComingSoon:
None (723) · No (829) · Yes (1)
Role:
None (997) · Administrator (267) · Administrator, Agent, Supervisor (3) · Administrator, Developer (4) · Administrator, Supervisor (114) · Agent (29) · Developer (30) · Supervisor (109)
DisplayName:
None (49) · Configuration (30) · Localization (29) · API Commands (27) · API Events (27) · Architecture (6) · Getting started (5) · Metadata (5) · Prerequisites (4) · Calendar (4) · ChannelSelector (4) · CallUs (4) · WebChatService (4) · Reports (4) · High availability and disaster recovery (4) · Engage (4) · Console (4)
Other values:
TocName:
None (434) · Configuration (30) · Localization (29) · API Events (27) · API Commands (27) · Metadata (5) · Getting started (5) · Prerequisites (4) · Calendar (4)
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Dimension:
None (1533) · bots (2) · email, digital (1) · Journey (2) · Metrics (3) · RealTime (7) · sr (3) · WebChat (1) · WebChatService (1)
Product:
None (88) · Agent Setup (129) · Designer (140) · Genesys Recording, Quality Management, and Speech Analytics (92) · Genesys Skills Management (221) · Reporting (418) · Widgets (214) · Workforce Management (252)
Manual:
PDMLibraryGIM (173) · Supervisor (153) · RPRT (134) · PDNAA (121) · Designer (120) · SDK (109) · ManageCC (85) · Developers (68) · None (59) · GCXIMCPRG (49) · User (45) · Admin (42) · Source (40) · Administrator (34) · Agent (32) · GCXIPRGLibrary (30) · AIUG (26) · SupervisorHelp (26) · RT (23) · GCXIPEGuide (18)
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Application:
None (1043) · Agent Setup (43) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (2) · Designer (112) · Designer, Platform Administration (1) · IVR Administration (4) · Platform Administration (5) · Pulse Reporting (21) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Recording (67) · Reporting Administration GCXI (1) · Reporting GCXI (10) · Reporting, Reporting GCXI (102) · Workforce Administration (20) · Workforce Administration, Workforce Management (1) · Workforce Management (116)
UseCase:
None (1551) · CE01 (1) · EE01, EE02, EE03, EE10-A, EE28 (1)
PEPageType:
None (1524) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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