Drilldown: Article

None (82) · No (409) · Yes (41)

DC (9) · DES (140) · Draft:DC (7) · Draft:DES (162) · Draft:PEC-AD (42) · Draft:PEC-DC (45) · Draft:PEP-DC (1) · Draft:ROU (2) · Draft:System (43) · PEC-AD (36) · PEC-DC (32) · ROU (2) · System (11)

None (200) · GenesysCloud (1) · GenesysEngage-cloud (279) · GenesysEngage-onpremises (52)

None (93) · No (426) · Yes (13)

None (199) · Administrator (260) · Administrator, Agent, Supervisor (4) · Administrator, Developer (6) · Adminstrator (2) · Agent (2) · Agent, Supervisor (56) · Developer (1) · Supervisor (2)

None (29) · Before you begin (6) · Enable a tenant for Digital Channels (4) · Architecture (4) · Pre-configure tenant objects (4) · Provision API keys (4) · Agent Assist tab (4) · Deploy Designer (4) · Deploy Digital Channels using Docker Compose (4) · Provisioning overview (4) · High availability and disaster recovery (4) · Manage standard responses (3) · Manage personally identifiable information (3) · Manage field codes (3) · Manage custom variables (3) · Genesys™ Products and Components EOL Life Cycle Table (3) · Logging (3)

Other values:

None (126) · Manage standard responses (3) · Manage PII (3) · Manage field codes (3)

Other values: ; 3rd party licenses About Admin resources About application resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Accessibility for Agent Workspace Activity Block Adding a menu Adding a prompt Agent Assist Agent Assist (test 2) Agent Assist (test) Agent Workspace (v9) Application Details Application phases Application resources Application settings Application workflow (builds and streams) ASR/TTS Assign Variables Block Automated Message Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Calls Cancel Callback V2 Change Language Block Change Persona block Channels and the Channels tab Chat Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Co-browse sessions Configure Agent UI Configure Designer Configure WWE Contacts and interactions Create Service Channel Custom Service Block Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy in Kubernetes Deploy using Docker Compose Designer Analytics Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Digital 1 Digital 2 Digital Channels Divisions Durations Email Emergency Block Emergency Flags Enable optional features Enabling retries External Services Facebook Chat Features and limitations File size limitations General Data Protection Regulation (GDPR) General security and compliance information Genesys Multicloud CX - Security use cases Genesys Multicloud CX Email Genesys Multicloud CX support for GDPR Genesys Multicloud CX Workspaces Genesys Multicloud privacy policy Genesys Predictive Engagement Get Chat Transcript Block Getting started Getting started with Advanced Chat Go To Block Gplus Workforce Management Heatmap How Agent Workspace works How Digital Channels works HTTP REST Block Identification & Verification Inputs Integrate with Genesys Hub Intelligent prompts Intelligent Workload Distribution Interaction history views Internal interactions IVR Knowledge tab Licensing for Genesys Choice customers Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Messaging Migrating from on-premises licensing Milestone Block Naming conventions Navigating Agent Workspace On-premises activation file Outbound campaign transactions Outbound campaigns Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Preventing unintended looping Provision SMS Provision WWE Query VQs Block Quick links Record Block Record Utterance Block Recording storage Related interactions Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Sankey Path Analysis Saving and Publishing Your Application Schedule a callback Security Terms for Cloud Services Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application SMS Chat Special Day Block Special Days Speech Grammars Spikes Standard responses Start Treatment Block Statistic Block Summary Sunburst Path Analysis Supervising agents Support & SLAs for Genesys Multicloud CX Supported languages Supported security standards Surveys System Application Dispositions Task routing Team Communicator Terminate Block (Digital) Terminate Call Block The Contact Directory and contact management Transaction List Block Transfer Block Troubleshooting Twitter Chat Unrestricted activation file Upgrade notes Upgrade, rollback, or uninstall User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables Videos: Using Workspace Voice 1 Voice 2 Voice Mail Block Voicemail WFO WhatsApp Chat Workbins Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2 Workitems

None (501) · ADResponse (4) · ADResponses (2) · BasicApp (5) · bots (5) · deploydigital (4) · email, digital (2) · sr (9)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (41) · Administrator (24) · Agent (59) · DCPEGuide (43) · Deployment (29) · Designer (257) · DESPEGuide (29) · Developer (2) · Developers (6) · GenChoiceTermsCond (4) · GenesysChoice (17) · Licensing (6) · Supervisor (2) · WWEPEGuide (13)

None (279) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (241)

None (530) · CE16, CE18, CE19, CE27, CE29 (2)

None (501) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (5) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)