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Article > Product : Intelligent Workload Distribution or Outbound (CX Contact) or Self-Help Articles

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Standalone:
None (59) · No (178) · Yes (14)
productshort:
Draft:CC-SelfHelp (8) · Draft:PEC-IWD (43) · Draft:PEC-OU (89) · PEC-IWD (40) · PEC-OU (71)
Platform:
None (86) · GenesysCloud (4) · GenesysEngage-cloud (157) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2)
ComingSoon:
None (78) · No (172) · Yes (1)
Role:
None (169) · Administrator (78) · Administrator, Agent, Developer (2) · Administrator, Developer (2)
DisplayName:
None (18) · Architecture (7) · High availability and disaster recovery (6) · Before you begin (6) · Configure IWD (4) · Set up IWD (3)
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TocName:
None (73) · Upgrade, rollback, or uninstall (6) · Set up IWD (3)
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Dimension:
None (244) · Journey (6) · OSHelp (1)
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Manual:
None (9) · Administrator (53) · CXContact (118) · CXCPEGuide (21) · Handlers (7) · InteractionDialer (1) · IWDDMPEGuide (20) · IWDPEGuide (22)
Application:
None (180) · Agent Setup, Platform Administration (2) · CX Contact (66) · intelligent Workload Distribution (2) · Outbound,Outbound Administration (1)
UseCase:
None (244) · BO02 (3) · BO02, BO03 (2) · CE01 (2)
PEPageType:
None (225) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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