Genesys Multicloud CX services

List of Genesys Multicloud CX services and its containers in private edition

Related documentation:

• Release Notes

RSS:

• For private edition

The following table presents the list of Genesys Multicloud CX service group and services in the cloud private edition offering.

Services	Included services	Service documentation
CX Contact	CX Contact API Aggregator CX Contact Campaign Manager CX Contact Compliance Manager CX Contact Dial Manager CX Contact Job Scheduler CX Contact List Builder CX Contact List Manager CX Contact UI	Guides Outbound (CX Contact) Private Edition Guide Release Notes CX Contact Release Notes Helm charts and containers Helm Charts and Containers for CX Contact
Designer	Designer Designer Application Server	Guides Designer Private Edition Guide Release Notes Designer Release Notes Helm charts and containers Designer
Digital Channels	AI Connector	Guides Digital Channels Private Edition Guide Release Notes Digital Channels Release Notes Helm charts and containers Digital Channels
Email	Single microservice only	Guides Email Private Edition Guide Release Notes Email Release Notes Helm charts and containers Helm Chart and Containers for Email
Genesys Authentication	Authentication Service Authentication UI Environment Service	Guides Genesys Authentication Private Edition Guide Release Notes Authentication, Login, and SSO Release Notes Helm charts and containers Authentication, Login, and SSO
Genesys Customer Experience Insights	Genesys CX Insights Reporting and Analytics Aggregates	Guides Genesys CX Insights Multicloud Projects Reference Guide Genesys Customer Experience Insights Private Edition Guide Work with Genesys CX Insights Reports Release Notes Genesys Customer Experience Insights Release Notes Helm charts and containers Genesys Customer Experience Insights Reporting and Analytics Aggregates
Genesys Engagement Service	Single microservice only	Guides Genesys Callback Private Edition Guide Release Notes Callback Release Notes Helm charts and containers Callback
Genesys Info Mart	GIM GIM Config Adapter GIM Stream Processor	Guides Genesys Info Mart Private Edition Guide Release Notes Genesys Info Mart Release Notes Helm charts and containers Genesys Info Mart
Genesys Pulse	Pulse Web Service Tenant Data Collection Unit (DCU) Tenant Load Distribution Server (LDS) Tenant Permissions Service	Guides Genesys Pulse Private Edition Guide Release Notes Real-Time Reporting (Genesys Pulse) Release Notes Helm charts and containers Genesys Pulse
Genesys Voice Platform	Voice Platform Configuration Server Voice Platform Media Control Platform Voice Platform Reporting Server Voice Platform Resource Manager Voice Platform Service Discovery	Guides Genesys Voice Platform Private Edition Guide Release Notes Genesys Voice Platform Release Notes Helm charts and containers Genesys Voice Platform
Genesys Web Services and Applications	Agent Setup GWS Chat Service GWS Configuration Service GWS Data Collector Service GWS Ingress GWS Interaction Service GWS OCS Service GWS Provisioning Service GWS Services GWS Setting Service GWS Statistics Service GWS UCS Service GWS Voice Service GWS Workspace Service	Guides Genesys Web Services and Applications Private Edition Guide Release Notes Genesys Web Services and Applications Release Notes Helm charts and containers Genesys Web Services and Applications
Gplus Adapter for Salesforce	Single microservice only
Intelligent Workload Distribution	Single microservice only	Guides Intelligent Workload Distribution Private Edition Guide Release Notes Intelligent Workload Distribution Release Notes Helm charts and containers Helm Charts and Containers for IWD and IWD Data Mart
Interaction Server	Single microservice only	Guides Interaction Server Private Edition Guide Release Notes Interaction Server Release Notes Helm charts and containers Interaction Server
IWD Data Mart	Single microservice only	Guides IWD Data Mart Private Edition Guide Release Notes Intelligent Workload Distribution Release Notes
Telemetry Service	Single microservice only	Guides Telemetry Service Private Edition Guide Release Notes Telemetry Service Release Notes Helm charts and containers Telemetry Service
Universal Contact Service	Single microservice only	Guides Universal Contact Service Private Edition Guide Release Notes Universal Contact Service Release Notes Helm charts and containers Universal Contact Service
Voice Microservices	Agent State Service Call State Service Config Service Dial Plan Service FrontEnd Service ORS Voice Registrar Service Voice RQ Service Voice SIP Cluster Service Voice SIP Proxy Service Voicemail	Guides Tenant Service Private Edition Guide Voice Microservices Events and Models Reference Voice Microservices Private Edition Guide Release Notes Voice Agent State Service Release Notes Voice Call State Service Release Notes Voice Config Service Release Notes Voice Dial Plan Service Release Notes Voice Front End Service Release Notes Voice Orchestration Service Release Notes Voice Registrar Service Release Notes Voice RQ Service Release Notes Voice SIP Cluster Service Release Notes Voice SIP Proxy Service Release Notes Voice Tenant Service Release Notes Voice Voicemail Service Release Notes Helm charts and containers Voice Microservices
WebRTC Media Service	WebRTC CoTurn Service WebRTC Gateway Service	Guides WebRTC Private Edition Guide Release Notes WebRTC Release Notes Helm charts and containers WebRTC
Workspace Web Edition	Single microservice only	Guides Workspace Web Edition Private Edition Guide Release Notes Agent Workspace and Gplus Adapter Release Notes Helm charts and containers Agent Workspace