CX Contact
|
- CX Contact API Aggregator
- CX Contact Campaign Manager
- CX Contact Compliance Manager
- CX Contact Dial Manager
- CX Contact Job Scheduler
- CX Contact List Builder
- CX Contact List Manager
- CX Contact UI
| Helm charts and containers
|
Designer
|
- Designer
- Designer Application Server
| Helm charts and containers
|
Digital Channels
|
| Helm charts and containers
|
Email
|
Single microservice only
| Helm charts and containers
|
Genesys Authentication
|
- Authentication Service
- Authentication UI
- Environment Service
| Helm charts and containers
|
Genesys Customer Experience Insights
|
- Genesys CX Insights
- Reporting and Analytics Aggregates
| Helm charts and containers
|
Genesys Engagement Service
|
Single microservice only
| Helm charts and containers
|
Genesys Info Mart
|
- GIM
- GIM Config Adapter
- GIM Stream Processor
| Helm charts and containers
|
Genesys Pulse
|
- Pulse Web Service
- Tenant Data Collection Unit (DCU)
- Tenant Load Distribution Server (LDS)
- Tenant Permissions Service
| Helm charts and containers
|
Genesys Voice Platform
|
- Voice Platform Configuration Server
- Voice Platform Media Control Platform
- Voice Platform Reporting Server
- Voice Platform Resource Manager
- Voice Platform Service Discovery
| Helm charts and containers
|
Genesys Web Services and Applications
|
- Agent Setup
- GWS Chat Service
- GWS Configuration Service
- GWS Data Collector Service
- GWS Ingress
- GWS Interaction Service
- GWS OCS Service
- GWS Provisioning Service
- GWS Services
- GWS Setting Service
- GWS Statistics Service
- GWS UCS Service
- GWS Voice Service
- GWS Workspace Service
| Helm charts and containers
|
Gplus Adapter for Salesforce
|
Single microservice only
|
|
Intelligent Workload Distribution
|
Single microservice only
| Helm charts and containers
|
Interaction Server
|
Single microservice only
| Helm charts and containers
|
IWD Data Mart
|
Single microservice only
|
|
Telemetry Service
|
Single microservice only
| Helm charts and containers
|
Universal Contact Service
|
Single microservice only
| Helm charts and containers
|
Voice Microservices
|
- Agent State Service
- Call State Service
- Config Service
- Dial Plan Service
- FrontEnd Service
- ORS
- Voice Registrar Service
- Voice RQ Service
- Voice SIP Cluster Service
- Voice SIP Proxy Service
- Voicemail
| Helm charts and containers
|
WebRTC Media Service
|
- WebRTC CoTurn Service
- WebRTC Gateway Service
| Helm charts and containers
|
Workspace Web Edition
|
Single microservice only
| Helm charts and containers
|