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Article > Product : Callback or Digital Channels or Intelligent Workload Distribution

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Standalone:
None (80) · No (143) · Yes (15)
productshort:
DC (9) · Draft:DC (7) · Draft:PEC-CAB (31) · Draft:PEC-DC (45) · Draft:PEC-IWD (43) · Draft:PEP-DC (1) · PEC-CAB (30) · PEC-DC (32) · PEC-IWD (40)
Platform:
None (155) · GenesysCloud (3) · GenesysEngage-cloud (72) · GenesysEngage-onpremises (6) · GenesysEngage_cloud (2)
ComingSoon:
None (76) · No (161) · Yes (1)
Role:
None (163) · Administrator (59) · Administrator, Developer (10) · Administrator, Developer, Supervisor (2) · Adminstrator (2) · Developer (2)
DisplayName:
None (28) · Before you begin (10) · Architecture (10) · High availability and disaster recovery (8) · Provisioning overview (4) · Enable a tenant for Digital Channels (4) · Configure IWD (4) · Provision API keys (4) · Deploy Digital Channels using Docker Compose (4) · Pre-configure tenant objects (4) · Set up IWD (3)
Other values:
TocName:
None (128) · Upgrade, rollback, or uninstall (6) · Set up IWD (3)
Other values:
Dimension:
None (219) · CallbackClickToCall (6) · deploydigital (4) · Journey (6) · sr (3)
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Manual:
None (8) · Administrator (99) · CABPEGuide (23) · DCPEGuide (43) · Deployment (17) · Developers (6) · IWDDMPEGuide (20) · IWDPEGuide (22)
Application:
None (186) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (4) · intelligent Workload Distribution (2)
UseCase:
None (233) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (197) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (8) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (10) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (5) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (8)

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