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Article > Product : Agent Workspace or Genesys Use Cases or Intelligent Workload Distribution

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Standalone:
None (53) · No (116) · Yes (17)
productshort:
Draft:PEC-AD (42) · Draft:PEC-IWD (43) · Draft:UseCases (6) · PEC-AD (36) · PEC-IWD (40) · UseCases (19)
Platform:
None (88) · GenesysCloud (2) · GenesysEngage-cloud (80) · GenesysEngage-onpremises (14) · GenesysEngage_cloud (2)
ComingSoon:
None (60) · No (125) · Yes (1)
Role:
None (107) · Administrator (13) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Agent (2) · Agent, Supervisor (56) · Supervisor (2)
DisplayName:
None (28) · Architecture (5) · Configure IWD (4) · High availability and disaster recovery (4) · Agent Assist tab (4) · Augment & Optimize (4) · Before you begin (4) · Interdependencies (4) · Set up IWD (3)
Other values:
TocName:
None (75) · Upgrade, rollback, or uninstall (4) · Set up IWD (3)
Other values:
Dimension:
None (174) · ADResponse (4) · ADResponses (2) · Journey (6)
Product: (Click arrow to add another value)
Manual:
None (9) · Admin (2) · Administrator (39) · Agent (59) · GenesysCloud (5) · GenesysEngage-cloud (5) · GenesysEngage-onpremises (5) · IWDDMPEGuide (20) · IWDPEGuide (22) · PureConnect (5) · Supervisor (2) · WWEPEGuide (13)
Application:
None (178) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · intelligent Workload Distribution (2)
UseCase:
None (179) · BO02 (3) · BO02, BO03 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (161) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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