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None (469) · No (2250) · Yes (84)

Draft:PEC-REP (379) · Draft:PEC-WFM (273) · PEC-WFM (236) · Draft:PEC-GSM (198) · Draft:WID (189) · PEC-REP (159) · Draft:DES (110) · DES (106) · Draft:PEC-ROU (99) · Draft:PEC-AS (87) · Draft:PEC-OU (73) · Draft:PEC-REC (67) · PEC-OU (57) · PE-GPR (48) · PEC-REC (48) · PEC-AS (46) · Draft:PE-GPR (39) · WID (31) · PEC-AD (26) · Draft:PEC-AD (26)

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None (881) · No (1920) · Yes (2)

None (1469) · Administrator (665) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (15) · Administrator, Developer (21) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (220) · Agent (73) · Agent, Supervisor (52) · Developer (61) · Staff (8) · Supervisor (207)

None (94) · Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (20) · Genesys Multicloud CX (11) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Prerequisites (8) · Logging in and out (8) · Agent Details Activity Report (8) · Overview (8) · Outbound Contact reports (7) · Callback reports (7) · Troubleshooting (6) · Calendar (6) · New in this Release (6)

None (2746) · bots (6) · CallbackClickToCall (6) · deploydigital (4) · email, digital (2) · GPRAnalysis (4) · GPRDataUpload (2) · Journey (8) · Metrics (6) · OSHelp (1) · RealTime (14) · UserComms (4)

Reporting (537) · Workforce Management (509) · Widgets (220) · Designer (218) · Genesys Skills Management (198) · Agent Setup (133) · Outbound (CX Contact) (130) · Genesys Recording, Quality Management, and Speech Analytics (115) · Routing and Designer (102) · Genesys Predictive Routing (86) · None (57) · Agent Workspace (52) · Genesys Predictive Engagement (43) · Callback (36) · Gplus Adapter for Salesforce (35) · Genesys Data Layer (31) · Developer (28) · IVR Administration (27) · Intelligent Workload Distribution (27) · eServices Manager (26)

Administrator (340) · Supervisor (296) · RPRT (259) · Designer (216) · Agent (146) · SDK (124) · PDNAA (116) · CXContact (111) · CX Insights (110) · User (99) · ManageCC (92) · Admin (91) · None (83) · Deployment (83) · Help (83) · Developers (66) · RT (51) · SupervisorHelp (42) · Source (39) · Super (33)

None (1673) · Agent Desktop (4) · Agent Setup (70) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (6) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (66) · Designer (201) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (24) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (113) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (195) · WEM (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (217)

None (2779) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (2803)

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D

D cont.

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