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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloud, PureConnect or GenesysEngage-onpremises or PureConnect, GenesysCloud or None & Product : Agent Workspace or Genesys Predictive Routing or Gplus Adapter for Salesforce

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Standalone:
None (25) · No (225) · Yes (10)
productshort:
Draft:PE-GPR (63) · Draft:PEC-AD (42) · Draft:PEC-GPA (35) · PE-GPR (65) · PEC-AD (36) · PEC-GPA (19)
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ComingSoon:
None (40) · No (219) · Yes (1)
Role:
None (142) · Administrator (28) · Administrator, Agent (2) · Administrator, Agent, Supervisor (4) · Administrator, Reviewer (2) · Agent (16) · Agent, Supervisor (56) · Staff (8) · Supervisor (2)
DisplayName:
None (17) · Click-to-Dial (4) · Routing Scenarios Using GPR (4) · Gplus Adapter for Salesforce (v9) (4) · Getting started (4) · Create and update users and roles (4) · View KPI outcome (4) · View model accuracy (4) · The Settings menu (4) · What you can monitor (4) · Agent Assist tab (4) · Activity History (4)
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TocName:
None (34) · Activity History (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Gplus Adapter for Salesforce (v9) (4) · Getting started (4) · Create and update users and roles (4) · View model accuracy (4) · Click-to-Dial (4) · View KPI outcome (4) · The Settings menu (4)
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Dimension:
None (242) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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Manual:
None (10) · Administrator (23) · Agent (73) · Deployment (35) · Developers (3) · GPAPEGuide (13) · Help (86) · Supervisor (2) · WWEAgent (2) · WWEPEGuide (13)
Application:
None (252) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · GPR Core Platform (2)
UseCase:
None (258) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (248) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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