What you can monitor
From Genesys Documentation
This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:
Genesys Predictive Routing (GPR) provides feature coverage and model accuracy graphs for your predictors.
The top navigation bar enables access to the feature coverage and model accuracy graphs.
Note: The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See Integrate with Genesys Reporting for more information.
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