Reset your password

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This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:

The Password tab enables you to change the password for your existing user account. An ADMIN user can also reset other users' passwords.

Note: The Predictive Routing Staff Help provides internal users with additional documentation.

Related documentation:

Reset a password

To reset your password, click the Settings gear icon, located on the right side of the top menu bar, to open the Password tab.
  1. Click the Password tab on the left-hand navigation bar.
  2. Enter your current password.
  3. Enter the new password.
  4. Re-enter the new password to make sure you entered it correctly.
  5. Click Update to accept it.
    PRMuserPassword.png
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