The Settings menu

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This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:

The topics in this section explain how to use the Settings parameters available to you depending on your user role.

Related documentation:

Open the Settings menu

To open the Settings menu, click the gear icon GPMsettingsGear.png, located on the right side of the top menu bar.

When you start using Genesys Predictive Routing (GPR), Genesys configures an account for you and supplies you with the username and initial password. This account is active when you first log into Predictive Routing. This section of the Help explains the following:

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