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Article > Dimension : Segments or None & Product : Designer or Genesys Skills Management or Internal Content Administration or Reporting

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Standalone:
None (428) · No (954) · Yes (665)
productshort:
ContentAdmin (33) · DES (134) · Draft:ContentAdmin (191) · Draft:DES (150) · Draft:PEC-GSM (221) · Draft:PEC-REP (903) · Draft:ROU (2) · PEC-REP (411) · ROU (2)
Platform:
None (989) · GenesysCloud (2) · GenesysEngage-cloud (948) · GenesysEngage-cloud, PureConnect (1) · GenesysEngage-cloud, PureConnect, GenesysCloud (49) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (34) · PureConnect (3) · PureConnect, GenesysCloud, GenesysEngage-cloud (20)
ComingSoon:
None (1211) · No (810) · Yes (26)
Role:
None (1535) · Administrator (242) · Administrator, Agent, Supervisor (3) · Administrator, Developer (3) · Administrator, Supervisor (228) · Developer (1) · Supervisor (35)
DisplayName:
None (67) · Architecture (14) · High availability and disaster recovery (10) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Logging (8) · Callback reports (7) · Outbound Contact reports (7) · Agent Details Activity Report (7)
Other values:
TocName:
None (926) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Agent Details Activity Report (7) · Callback reports (7) · Outbound Contact reports (7)
Other values:
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Manual:
PDMLibraryGIM (338) · RPRT (271) · Designer (239) · PDMCXGIM (170) · PDNAA (121) · CX Insights (110) · WritersGuide (71) · Test (68) · Admin (50) · GCXIPRGLibrary (47) · None (47) · GIMPEGuide (42) · GCXIMCPRG (40) · RT (39) · GCXIPEGuide (36) · DESPEGuide (29) · SiteDashboard (28) · PulsePEGuide (27) · AIUG (26) · GIM (25)
Other values:
Application:
None (1552) · Agent Desktop (1) · Agent Setup (1) · Designer (220) · IVR Administration (8) · Pulse Reporting (28) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205) · WEM (1) · Workforce Management (1)
UseCase:
None (2046) · CE01, CE19 (1)
PEPageType:
None (1972) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (4) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (4) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (9) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (8) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (14) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (15) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (7) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (10)

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C

D

D cont.

D cont.


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