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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or GenesysEngage-onpremises, GenesysCloud & Role : Administrator, Developer or Other & Application: None

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Getting Started (6) · Create and update users and roles (4) · Gplus Adapter for Salesforce (v9) (4) · The Settings menu (4) · Click-to-Dial (4) · Activity History (4) · Agent Assist tab (4) · Localize widgets and services (4) · Engage (3) · Historical Reporting / Genesys CX Insights (3)
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Getting Started (6) · None (4) · Create and update users and roles (4) · Click-to-Dial (4) · The Settings menu (4) · Overview (4) · Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · Localize widgets and services (4) · Reporting (3) · Engage (3)
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None (253) · BO02, BO03 (2) · CE31, CE41, EE31 (2)
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