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Article > Platform : GenesysEngage-cloud or GenesysEngage-onpremises & Role : Administrator, Developer, Supervisor or Agent, Supervisor or Other & Application : Agent Desktop or None

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Standalone:
None (2) · No (241) · Yes (18)
productshort:
DC (1) · DES (1) · Draft:DC (1) · Draft:DES (1) · Draft:GAA (6) · Draft:Mixed (22) · Draft:PE-GPR (7) · Draft:PEC-AD (31) · Draft:PEC-Admin (1) · Draft:PEC-AS (1) · Draft:PEC-COB (5) · Draft:PEC-DC (3) · Draft:PEC-GPA (18) · Draft:PEC-GS (6) · Draft:PEC-IWD (1) · Draft:PEC-REP (2) · Draft:PEC-VM (1) · Draft:PEC-WFM (6) · Draft:Solution (3) · Draft:WID (28) · Mixed (8) · PE-GPR (7) · PEC-AD (29) · PEC-AS (1) · PEC-COB (5) · PEC-DC (3) · PEC-GPA (16) · PEC-GS (6) · PEC-IWD (1) · PEC-REP (2) · PEC-VM (1) · PEC-WFM (6) · Solution (3) · User:Tgilchri (1) · WID (27)
Platform: (Click arrow to add another value)
ComingSoon:
None (2) · No (259)
Role: (Click arrow to add another value)
DisplayName:
Getting Started (6) · Create and update users and roles (4) · Localize widgets and services (4) · The Settings menu (4) · Gplus Adapter for Salesforce (v9) (4) · Activity History (4) · Agent Assist tab (4) · Click-to-Dial (4) · Historical Reporting / Genesys CX Insights (3) · Engage (3)
Other values:
TocName:
Getting Started (6) · None (4) · Create and update users and roles (4) · Click-to-Dial (4) · The Settings menu (4) · Overview (4) · Localize widgets and services (4) · Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · Reporting (3) · Engage (3)
Other values:
Dimension:
None (253) · ADResponse (4) · ADResponses (2) · Journey (2)
Product:
None (19) · Agent folder (1) · Agent Setup (2) · Agent Workspace (60) · Co-Browse (10) · Designer (2) · Digital Channels (8) · Genesys Agent Assist (6) · Genesys Multicloud CX Mixed Mode (12) · Genesys Predictive Routing (14) · Genesys Softphone (12) · Gplus Adapter for Salesforce (34) · Intelligent Workload Distribution (2) · Reporting (4) · Solutions (6) · Voicemail (2) · Widgets (55) · Workforce Management (12)
Manual:
None (19) · Admin (2) · Administrator (36) · Agent (71) · DCPEGuide (4) · Deployment (34) · Designer (2) · Developer (20) · ETLRef (12) · GCAPI (1) · GCDeveloper (2) · Help (12) · ManageCC (2) · SDK (36) · Supervisor (2) · WDEPlugin (4) · WWEAgent (2)
Application: (Click arrow to add another value)
UseCase:
None (257) · BO02, BO03 (2) · CE31, CE41, EE31 (2)
PEPageType:
None (261)

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