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Article > Product : Agent Workspace or Callback or Genesys Predictive Routing

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Standalone:
None (31) · No (227) · Yes (10)
productshort:
Draft:PE-GPR (64) · Draft:PEC-AD (42) · Draft:PEC-CAB (31) · PE-GPR (65) · PEC-AD (36) · PEC-CAB (30)
Platform:
None (52) · GenesysEngage-cloud (173) · GenesysEngage-onpremises (42) · PureEngage (1)
ComingSoon:
None (45) · No (222) · Yes (1)
Role:
None (149) · Administrator (39) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Administrator, Developer, Supervisor (2) · Administrator, Reviewer (2) · Agent (2) · Agent, Supervisor (56) · Developer (2) · Staff (8) · Supervisor (2)
DisplayName:
None (18) · View model accuracy (4) · What you can monitor (4) · Agent Assist tab (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · The Settings menu (4) · View KPI outcome (4) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Upload interaction and other data (3) · Create and update predictors (3) · View the Agent Profile schema (3) · Architecture (3) · Agent Variance report (3) · View the Customer Profile schema (3) · Monitor predictor feature coverage (3) · View uploaded datasets (3)
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TocName:
None (43) · View KPI outcome (4) · Create and update users and roles (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · The Settings menu (4) · View model accuracy (4) · Create and update predictors (3) · Monitor predictor feature coverage (3) · Feature Analysis report (3) · Upload interaction and other data (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · Agent Variance report (3)
Other values:
Dimension:
None (244) · ADResponse (4) · ADResponses (2) · CallbackClickToCall (6) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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Manual:
None (10) · Administrator (36) · Agent (59) · CABPEGuide (23) · Deployment (35) · Developers (4) · Help (86) · Supervisor (2) · WWEPEGuide (13)
Application:
None (226) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · GPR Core Platform (2)
UseCase:
None (266) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (253) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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