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Article > Product : Administrator or Agent Workspace or Genesys Predictive Routing

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Standalone:
None (15) · No (199) · Yes (16)
productshort:
Draft:PE-GPR (64) · Draft:PEC-AD (42) · Draft:PEC-Admin (14) · PE-GPR (65) · PEC-AD (36) · PEC-Admin (9)
Platform:
None (46) · GenesysEngage-cloud (141) · GenesysEngage-onpremises (42) · PureEngage (1)
ComingSoon:
None (35) · No (194) · Yes (1)
Role:
None (140) · Administrator (14) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (4) · Administrator, Reviewer (2) · Agent (2) · Agent, Supervisor (56) · Staff (8) · Supervisor (2)
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None (13) · View KPI outcome (4) · What you can monitor (4) · Agent Assist tab (4) · Routing Scenarios Using GPR (4) · The Settings menu (4) · Create and update users and roles (4) · View model accuracy (4) · Popular tasks (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Create and update predictors (3) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · View uploaded datasets (3) · Agent Variance report (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3)
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TocName:
None (27) · View KPI outcome (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · The Settings menu (4) · View model accuracy (4) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Monitor predictor feature coverage (3) · Upload interaction and other data (3) · Create and update predictors (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · View uploaded datasets (3)
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None (212) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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None (14) · Admin (17) · Agent (59) · Deployment (35) · Developers (4) · Help (86) · Supervisor (2) · WWEPEGuide (13)
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UseCase:
None (226) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)
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None (224) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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