Cloud Basics for Administrators

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The following topics are defined for this manual but are not included in the list of topics: Genesys Portal content accessibility, Genesys Portal metrics
This manual is for version Current of Administrator.

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
Applications, roles, and permissions Learn about the applications available in Genesys Multicloud CX and who can access them.
Genesys Portal application access The Portal is the Engage cloud gateway application, where you can launch applications and find help.
Genesys Portal content accessibility Learn how Genesys Portal aligns with the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.
Genesys Portal metrics Learn about the metrics details of Genesys Portal for internal monitoring.
Get started with Genesys Multicloud CX Find out how to set up and test your contact center.
Popular tasks Find out how to perform common administrator tasks in Genesys Multicloud CX.
Single sign-on Learn how single sign-on is supported in Genesys Multicloud CX.
Voice taxes (United States) This page lists the various taxes that regulatory authorities mandate for commercial enterprises (US customers only).

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