Popular tasks

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This topic is part of the manual Cloud Basics for Administrators for version Current of Administrator.

Contents

Find out how to perform common administrator tasks in Genesys Multicloud CX.

Administrators use these topics most often:

  1. Create agents, administrators, and supervisors
  2. Add skills
  3. Manage agent groups
  4. Manage voicemail
  5. Modify business controls
  6. Manage media resources
  7. Generate historical reports
  8. Generate and use real-time reports
  9. Configure compliance rules
  10. Manage campaigns

test

manual publication test

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