The Business Controls pages help you to manage resources and settings that are specific to your site, such as Business Hours, Emergency Flags, Special Days, and Data Tables.
Any changes made on the Business Controls pages are immediately applied to your applications and modules—you do not have to update each application or module.
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Business Controls is also where you can manage the settings for Callback V2 (if applicable to your environment).
When you add or modify the Special Days or Business Hours for a callback virtual queue, Designer stores the values for each virtual queue in a system-defined data table called CALLBACK_SETTINGS. You can then manage the settings for each callback virtual queue by editing its related row in the table.
For more information about Callback, see the Callback V2 page.