Genesys Portal application access
The Portal is the Engage cloud gateway application, where you can launch applications and find help.
Use your browser to access the Genesys Portal landing page. The application icons you see depend on your role.
You can find all of your company's Genesys applications in the All Apps tab. Apps for agents and supervisors, such as Agent Desktop, Workforce Management, and Reporting, appear under the User tab.
View Documentation and eLearning from the Help () menu, located in the upper right corner of Genesys Portal.