Administrator 101

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Just getting started with Genesys Multicloud CX? Let's begin with what most administrators do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.

Get started Most popular Contact center administration Designer Outbound Recording Real-time reporting Historical reporting Workforce Management

First 10

Most popular

Learning by app

Here's a more complete list of learning topics to get you started, organized by application.



Contact us

If you have questions about any of the tasks, or would like to see additional tasks, send an email to Technical Publications Administrator.

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