Just getting started with Genesys Engage cloud? Let's begin with what most administrators do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.
Learn these ten tasks to get you up to speed.
- Get started with Genesys Engage cloud
- Get started with Agent Setup
- Agent settings overview
- Manage agents and other users
- Create and manage agent skills
- Manage voicemail
- How routing works
- Monitor contact center performance using real-time reporting
- Generate historical reports
- Monitor contact center performance
Administrators use these topics most often:
Learning by app
Here's a more complete list of learning topics to get you started, organized by application.
Pulse (real-time reporting)
CX Insights (historical reporting)
If you have questions about any of the tasks, or would like to see additional tasks, send an email to Technical Publications Administrator.