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None (469) · No (2178) · Yes (84)

Draft:PEC-REP (372) · Draft:PEC-WFM (270) · PEC-WFM (233) · Draft:PEC-GSM (198) · Draft:WID (188) · PEC-REP (152) · Draft:DES (107) · DES (103) · Draft:PEC-ROU (99) · Draft:PEC-AS (85) · Draft:PEC-OU (72) · Draft:PEC-REC (67) · PEC-OU (57) · PEC-REC (48) · PE-GPR (45) · PEC-AS (44) · Draft:PE-GPR (35) · WID (30) · PEC-AD (26) · Draft:PEC-AD (26)

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None (88) · Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (20) · Genesys Multicloud CX (11) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Prerequisites (8) · Overview (8) · Logging in and out (8) · Agent Details Activity Report (8) · Outbound Contact reports (7) · Callback reports (7) · Calendar (6) · New in this Release (6) · Troubleshooting (6)

Reporting (523) · Workforce Management (503) · Widgets (218) · Designer (212) · Genesys Skills Management (198) · Agent Setup (129) · Outbound (CX Contact) (129) · Genesys Recording, Quality Management, and Speech Analytics (115) · Routing and Designer (102) · Genesys Predictive Routing (79) · None (57) · Agent Workspace (52) · Genesys Predictive Engagement (43) · Gplus Adapter for Salesforce (35) · Genesys Data Layer (31) · Callback (30) · Developer (28) · IVR Administration (27) · eServices Manager (26) · Intelligent Workload Distribution (23)

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None (1633) · Agent Desktop (4) · Agent Setup (70) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (7) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (28) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (66) · Designer (195) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (24) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (28) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (113) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (195) · WEM (1) · Workforce Administration (34) · Workforce Administration, Workforce Management (2) · Workforce Management (217)

None (2709) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

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