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None (4) · No (145) · Yes (6)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (28) · GenesysEngage-cloud (116) · GenesysEngage-onpremises (10) · GenesysEngage_cloud (1)

No · None · Yes · Other

None (33) · Administrator (121) · Administrator, Developer (1)

Set up IWD (2)

Other values: ; About application resources About Designer About IWD About IWD Data Mart Activity Block Admin Resources Application Details Application phases Application Settings Application workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure Designer Configure IWD Configure IWD Data Mart Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer Analytics Designer on AKS Designer on GKE Designer on OpenShift Digital Resources Durations ECMAScript Expressions Emergency Block Emergency Flags Enable optional features External Services External Services Blocks FAQs File size limitations Genesys Multicloud CX Email Get Chat Transcript Block Go To Block Heatmap How Intelligent Workload Distribution works How IWD works HTTP REST Block Inputs Integrate IWD with Genesys Workforce Management (WFM) Intelligent prompts Logging Logic and Control Blocks Lucene query syntax Manage custom variables Manage field codes Manage personally identifiable information Manage standard responses Media Collections Menu Block Menu Option Block Milestone Block Monitor work items and emails Naming conventions Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Prepare for Gmail integration Provision IWD Provision IWD Data Mart Query VQs Block Quick links Record Block Record Utterance Block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Sankey Path Analysis Saving and Publishing Your Application Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Set up Email Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Survey Blocks Surveys Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Troubleshooting Upgrade notes Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager User Input Block User Interaction Blocks Using the blocks Validate Phone Number Block Variables View and set IWD global options View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Voice Mail Block

None (9) · Set up IWD (2) · Upgrade, rollback, or uninstall (2)

Other values: ; About Admin resources About application resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Activity Block Application Details Application phases Application settings Application workflow (builds and streams) Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure Designer Custom Service Block Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer Analytics Designer on AKS Designer on GKE Designer on OpenShift Durations Emergency Block Emergency Flags Enable optional features External Services File size limitations Frequently Asked Questions Genesys Multicloud CX Email Get Chat Transcript Block Go To Block Heatmap How IWD works HTTP REST Block Inputs Integrate IWD with WFM Intelligent prompts Intelligent Workload Distribution IWD Queries Manage field codes Manage PII Manage standard responses Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Milestone Block Monitor work items and emails Naming conventions Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Prepare for Gmail integration Query VQs Block Quick links Record Block Record Utterance Block Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Sankey Path Analysis Saving and Publishing Your Application Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Set up Email Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Surveys Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Troubleshooting Upgrade notes Use Workload Manager User Input Block Using ECMAScript in Designer Using the blocks Validate Phone Number Block Variables View and set IWD global options View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas Voice Mail Block

None (147) · bots (2) · email, digital (1) · Journey (2) · sr (3)

None (3) · Designer (128) · Intelligent Workload Distribution (24)

None (1) · Administrator (16) · Deployment (3) · Designer (119) · DESPEGuide (8) · IWDDMPEGuide (4) · IWDPEGuide (4)

None (41) · Agent Setup, Platform Administration (1) · Designer (112) · intelligent Workload Distribution (1)

None (152) · BO02 (2) · BO02, BO03 (1)

None (145) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)