Drilldown: Article

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ATC (28) · Draft:ATC (27) · Draft:ContentAdmin (14) · Draft:Solution (14) · Solution (10) · Draft:PEC-IWD (9) · Draft:System (9) · System (8) · PEC-WFM (7) · Draft:PEC-WFM (7) · Draft:GAM (7) · PEC-IWD (6) · Draft:WID (6) · Draft:PEC-DC (6) · Draft:PEC-AS (5) · PEC-DC (5) · PEC-AS (5) · GAM (5)

Other values: ; ContentAdmin DES Developer Draft:AppStudio Draft:AUTH Draft:DES Draft:Developer Draft:GAWFM Draft:GDE Draft:GPWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-Dev Draft:PEC-Developer Draft:PEC-Email Draft:PEC-ES Draft:PEC-GPA Draft:PEC-GS Draft:PEC-GSM Draft:PEC-IVR Draft:PEC-OU Draft:PEC-REC Draft:PEC-REP Draft:PEC-ROU Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PrivateEdition Draft:QNA Draft:UseCases Draft:VM GDE GWS PE-GPR PEC-AD PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-Developer PEC-Email PEC-ES PEC-GPA PEC-GS PEC-IVR PEC-OU PEC-REC PEC-REP PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition UseCases User:Jose.druker@genesys.com VM WID

None (112) · Genesys Multicloud CX (3) · GenesysCloud (24) · GenesysEngage-cloud (90) · GenesysEngage-cloud, PureConnect, GenesysCloud (4) · GenesysEngage-onpremises (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (10) · GenesysEngage_cloud (2) · PureConnect (2) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (8) · PureConnect, GenesysEngage-cloud (2)

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None (174) · Administrator (60) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (9) · Administrator, Developer, Supervisor (4) · Agent (6) · Agent, Supervisor (4) · Developer (8) · Supervisor (2)

Get started (8) · About content offers (3) · About action maps (3) · About metrics (3)

Other values: ; 3rd Party and Open Source Software Used About actions About analytics About Architect flow actions About Architect flows About attributes About business scenarios and best practices About compliance About event tracking with tag managers About Events methods About Genesys Engage cloud private edition About Genesys Multicloud CX private edition About global settings About journey data About journey shaping with sessions and events About outcome predictions and probabilities About segments About tag managers About user accounts About web chats About web messaging Accessibility Add Genesys Multicloud CX Applications to the system Add Genesys Multicloud CX user roles to the system Administrator 101 Agent 101 Agent desktop settings overview Agent settings overview APIs by Service Architecture Aspect Historical Reports Assign Weights to Contact Lists Blippie Callback Widget Create your first chat bot Customer Service Automation Solution Guide (Genesys Multicloud CX) Deploy Digital Channels using Docker Compose Deploy Genesys Engagement Service Deploy Voice Microservices Deploying Widgets Deployment tasks summary Developer Sandbox Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide File-based call recording connector Gamification Solution Guide General Data Protection Regulation (GDPR) General security and compliance information Genesys Dialog Engine Videos Genesys Forecasting Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX general security overview Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Portal content accessibility Genesys Predictive Engagement - Salesforce Lightning integration Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement overview Genesys Predictive Engagement resources for developers Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Softphone for Agents and Supervisors Genesys Widgets overview Getting Started with CX Contact How Agent Setup works How Agent Workspace works How APIs work in Genesys Multicloud CX How Callback works How Chat works How Cloud Data Download Service works How Co-browse works How Digital Channels works How Email works How Genesys Softphone works How Gplus Adapter for Salesforce works How Intelligent Workload Distribution works How IVR works How Outbound works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How to create a chatbot How Voice works How Widgets works How Workforce Management works Integrate IWD with Genesys Workforce Management (WFM) Integrating Genesys Predictive Engagement into Genesys Engage on-premises Integration with Genesys Widgets Journey history data retention period change Knowledge Search Service - Quick start guide Log in to Genesys Multicloud CX Lucene query syntax Managing Accessibility for Agent Workspace Microsoft Teams integration with Genesys Multicloud CX My Channels options nGAGEMENT overview nGAGEMENT permissions nGAGEMENT system requirements Outcome limitation change Performance DNA Moodle Integration Setup Guide Prepare for Gmail integration Prepare widgets for Genesys Predictive Engagement Prerequisites for Genesys Multicloud CX Deployments Profile lookup with Adobe Experience Platform Provisioning Genesys Multicloud CX Hybrid Integrations PureConnect Outbound Solution Guide (Interaction Dialer) Quick links Quick links to App Studio topics Quick links to Designer topics Required Genesys Cloud CX domains Search for interactions in UCS Service Client options Set up Components Set up Deployment Types Set up Email Set up Facebook and Twitter Set up Genesys Task Routing Set up Issue Categories Set up IWD Set up mapping for Platform IDs Set up Release Types Set up SMS Set up WhatsApp Standard Responses Storage requirements Supervisor 101 Supported security standards test2 Testing purposes only Top tasks Track page types across content areas Training Video for Genesys Use Cases Trending Filter tooltip description Upgrade, roll back, or uninstall CX Contact Upgrade, roll back, or uninstall Digital Channels Upgrade, roll back, or uninstall Email Upgrade, roll back, or uninstall GVP Upgrade, roll back, or uninstall GWS Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, roll back, or uninstall IXN Using Predictive Engagement in Genesys Multicloud CX View, edit, and create Genesys Multicloud CX Email boxes Voicemail for agents and supervisors WebChat Widget WFM Metrics WFM Primers WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workforce Management Product Alerts Working with Fennec Feedback

None (64) · Upgrade, rollback, or uninstall (10) · Quick links (3) · About action maps (3)

Other values: ; About actions About analytics About Architect flows About attributes About business scenarios and best practices About compliance About content offers About event tracking with tag managers About Events methods About global settings About journey data About metrics About outcome predictions and probabilities About segments About sessions and events About tag managers About user accounts Accessibility for Agent Workspace Administrator 101 Agent 101 Agent desktop settings overview Agent settings overview Architect flows Assign Weights to Contact Lists AutoSolutions Blippiebblip Callback Callback Widget Co-browse Content offers Create your first bot createchatbot Deploying Widgets Email Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide F5 BIG-IP deployment for OpenShift File-based call recording connector Gamification Solution Guide General Data Protection Regulation (GDPR) General security and compliance information Genesys Forecasting Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX general security overview Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Portal content accessibility Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement in Genesys Engage on-premises Genesys Predictive Engagement overview Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Widgets overview Getting Started Gplus Adapter SF Historical Reports How Agent Workspace works How Chat works How Digital Channels works How Genesys Softphone works How IVR works How IWD works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Widgets works How Workforce Management works Integrate IWD with WFM Integration with Genesys Widgets Interaction Dialer IWD Queries Knowledge Search Service Manage Applications Manage user roles Microsoft Teams integration My Channels options nGAGEMENT overview nGAGEMENT permissions Performance DNA Moodle Integration Setup Guide Prepare for Gmail integration Prepare widgets for Genesys Predictive Engagement Prerquisites Profile lookup with Adobe Experience Platform Provisioning Required Genesys Cloud CX domains Service client options Set up Email Set up Facebook and Twitter Set up Genesys Task Routing Set up IWD Set up SMS Set up WhatsApp Standard Responses setup summary Supervisor 101 Supported security standards System requirements test2 Testing purposes only Third party Track page types Trending Filter tooltip description Using Predictive Engagement in Genesys Multicloud CX Videos View, edit, and create Genesys Multicloud CX email boxes Voicemail for agents and supervisors Web chats Web messaging WebChat Widget WFM Metrics WFM Primers WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide

None (253) · ActionMaps (2) · Analytics (2) · ArchFlow (2) · bots (2) · Compliance (2) · ContentOffers (2) · EventsMethods (2) · Journey (4) · JourneyData (2) · Outbound (2) · Outcomes (2) · Segments (2) · Segments, Outcomes, ActionMaps (2) · Sessions (2) · WebChat (4) · WebMessaging (2)

Genesys Predictive Engagement (55) · Solutions (24) · Internal Content Administration (15) · Workforce Management (14) · Intelligent Workload Distribution (14) · System-Level Documentation (13) · nGAGEMENT (12) · Digital Channels (11) · None (11) · Agent Setup (10) · Widgets (10) · Outbound (CX Contact) (8) · Agent (7) · Developer (5)

Other values: ; Administrator Agent Workspace Callback Chat Cloud Data Download Service Co-Browse Designer Email eServices Manager Genesys App Studio Genesys Authentication Genesys Dialog Engine Genesys Multicloud CX Private Edition Genesys Predictive Routing Genesys Recording, Quality Management, and Speech Analytics Genesys Skills Management Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Salesforce Gplus Adapter for WFM Interaction Server IVR Administration QnA Service Reporting Routing and Designer Supervisor Voice Voice Microservices Voicemail Web Services and Applications

None (166) · Admin (6) · AdminGuide (28) · Administrator (21) · AspectDeployment (1) · AuthPEGuide (1) · CABPEGuide (2) · CXContact (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (1) · Designer (2) · EmailPEGuide (1) · Event (6) · GPWFMPEGuide (1) · GTR (2) · GVPPEGuide (1) · GWSPEGuide (3) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (1) · ManageCC (8) · PEGuide (5) · SDK (2) · SiteDashboard (8) · Test (3) · User (4) · UserGuide (1) · VMPEGuide (3) · WritersGuide (3)

None (206) · Agent Setup (9) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (8) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · App Studio (1) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (4) · Designer (4) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · IVR Administration (4) · Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (4) · Workforce Administration (6) · Workforce Administration, Workforce Management (2)

None (262) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)

None (279) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)