How APIs work in Genesys Multicloud CX
Learn about the APIs you can use to customize your applications and integrate with Genesys.
Contents
APIs in Genesys Multicloud CX fall under two categories: Web APIs that your web application accesses through Genesys Multicloud CX and JavaScript APIs that you install in a location your web application can access.
Authentication API
Provides OAuth2 authentication and authorization with the Authorization Code Grant and Assertion Grant types.
CX Contact Service API
Create and manage outbound campaigns, import and work with contact lists, and enable compliance rules.
Consumer Messaging API
Create a session, send and fetch messages, and manage participants.
Data Download Service API
Securely export your contact center data.
Engagement API
Manage callbacks, query availability, estimated wait times, and create call-in requests.
Intelligent Workload Distribution API
Create, update, delete or find workitems that come from third-party applications.
Provisioning API
Configure your Genesys environment, create users, and retrieve configuration data.
Statistics API
Subscribe to statistics and get notifications when they change.
Task Routing API
Submit workitems to Genesys from third-party applications.
Workspace API
Manage agent state, access to voice and chat channels, and supervisor monitoring.
Service Client API
Extend the UI integration when Agent Workspace is configured to embed other web client business applications.
Widgets
A collection of JavaScript APIs that provide UIs (and their supporting services) you can use in your own web applications. For example, chat and co-browse.