Standard Responses

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual eServices Manager Administrator's Guide for version Current of eServices Manager.

Default responses, known as standard responses, enable you to send welcoming, helpful answers to frequently-submitted queries from customers.

This page provides a high-level overview of the steps to create Standard Responses and set them up for use.

Plan and build your Category Tree structure

A Category Tree provides the framework for organizing your Standard Responses.

Create your Standard Responses

Create the Standard Responses and set properties.

Create Field Codes

Create Field Codes and then add them to the Standard Responses. Field Codes enable you to personalize your Standard Responses.

Manage Standard Responses

You can cut, copy, paste, and delete Standard Responses and other eServices Manager objects.