View table: SMART_Meta

Jump to: navigation, search

Table structure:

  • ID - String
  • Title - String
  • Subtitle - String
  • SolutionCategory - String
  • Solution - String
  • DraftOfferings - Text
  • CurrentOfferings - Text

This table has 115 rows altogether.

Page ID Title Subtitle SolutionCategory Solution DraftOfferings CurrentOfferings
BO01/Canonical BO01 Genesys Task Import-Batch Batch process of tasks from files Business Optimization Digital
BO02-Email/Canonical BO02-Email Genesys Work Distribution Optimizing work distribution across the enterprise to deliver all promises on time Business Optimization Digital
BO02/Canonical BO02 Genesys Work and Lead Distribution Optimizing work distribution across the enterprise to deliver all promises on time Business Optimization Digital *[[UseCases/Current/GenesysEngage-cloud/BO02|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/BO02|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/BO02|PureConnect]]
BO03/Canonical BO03 Genesys Task Distribution-Workgroup Optimize tasks sent to workbins Business Optimization Digital *[[UseCases/Current/GenesysEngage-onpremises/BO03|GenesysEngage-onpremises]]
BO04/Canonical BO04 Genesys Personalized Task Distribution Push tasks to workers' personal queues based on multiple data sources Business Optimization Digital *[[UseCases/Current/GenesysEngage-onpremises/BO04|GenesysEngage-onpremises]]
BO05/Canonical BO05 Genesys Lead Engagement Prioritize and distribute missed sales conversion opportunities Business Optimization Digital
BO06/Canonical BO06 Genesys Predictive Routing for Customer Service Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent Business Optimization Inbound *[[UseCases/Current/GenesysEngage-cloud/BO06|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/BO06|GenesysEngage-onpremises]]
BO07/Canonical BO07 Genesys KPI Insights Monitor and analyze interaction data to detect addressable service level anomalies Business Optimization Inbound *[[UseCases/Current/GenesysEngage-onpremises/BO07|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/BO07|PureConnect]]
BO11/Canonical BO11 Genesys Dynamic Case Management Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. Business Optimization Digital *[[UseCases/Current/GenesysEngage-onpremises/BO11|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/BO11|PureConnect]]
CE01/Canonical CE01 Genesys Call Routing Route voice interactions to the best skilled resource Customer Engagement Inbound *[[UseCases/Current/GenesysEngage-cloud/CE01|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE01|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE01|PureConnect]]
CE02/Canonical CE02 Genesys Personalized Routing Apply personalized routing to voice interactions Customer Engagement Inbound *[[UseCases/Current/GenesysEngage-onpremises/CE02|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE02|PureConnect]]
CE03/Canonical CE03 Genesys Callback Offer callback to queuing callers Customer Engagement Inbound *[[UseCases/Current/GenesysEngage-cloud/CE03|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE03|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE03|PureConnect]]
CE04/Canonical CE04 Genesys Skype for Business Engage across the broader enterprise using Skype for Business instant messaging Customer Engagement Inbound *[[UseCases/Current/GenesysCloud/CE04|GenesysCloud]]
CE05/Canonical CE05 Genesys Preferred Agent Routing Identify and route repeat contacts across channels Customer Engagement Inbound
CE07/Canonical CE07 Genesys Customer Authentication Identify and verify customers in your IVR Customer Engagement Self-Service and Automation *[[UseCases/Current/GenesysCloud/CE07|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE07|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE07|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE07|PureConnect]]
CE08/Canonical CE08 Genesys Voice Payment Capture payments in your IVR Customer Engagement Self-Service and Automation *[[UseCases/Current/GenesysCloud/CE08|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE08|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE08|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE08|PureConnect]]
CE09/Canonical CE09 Genesys IVR Personalization Increase self-service by personalizing your IVR Customer Engagement Self-Service and Automation *[[UseCases/Current/GenesysCloud/CE09|GenesysCloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE09|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE09|PureConnect]]
CE10/Canonical CE10 Genesys Multimodal IVR Present your customers with a visual way to complete or complement voice interactions Customer Engagement Self-Service and Automation *[[UseCases/Current/GenesysEngage-onpremises/CE10|GenesysEngage-onpremises]]
CE11/Canonical CE11 Genesys Outbound Dialer Improve customer communications and increase sales conversion using powerful dialer capabilities Customer Engagement Outbound *[[UseCases/Current/GenesysCloud/CE11|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE11|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE11|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE11|PureConnect]]
CE12/Canonical CE12 Genesys SMS & Email Notifications Use SMS and email to send personalized, timely and relevant notifications to customers. Customer Engagement Outbound *[[UseCases/Current/GenesysCloud/CE12|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE12|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE12|GenesysEngage-onpremises]]
CE13/Canonical CE13 Genesys Omnichannel Notifications Use multiple channels to notify customers Customer Engagement Outbound *[[UseCases/Current/GenesysEngage-cloud/CE13|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE13|GenesysEngage-onpremises]]
CE14/Canonical CE14 Genesys Proactive Contact Use customer information to personalize notifications Customer Engagement Outbound
CE15/Canonical CE15 Genesys Outbound Collections Accelerate payments collected using multiple channels Customer Engagement Outbound
CE16/Canonical CE16 Genesys Email Routing Route email interactions to the best skilled resource Customer Engagement Digital *[[UseCases/Current/GenesysCloud/CE16|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE16|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE16|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE16|PureConnect]]
CE17/Canonical CE17 Genesys Digital Auto-response Automate responses for digital interactions Customer Engagement Digital
CE18/Canonical CE18 Genesys Chat Routing Route chat interactions to the best skilled resource Customer Engagement Digital *[[UseCases/Current/GenesysCloud/CE18|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE18|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE18|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE18|PureConnect]]
CE19/Canonical CE19 Genesys Social Media Routing Engage with your customers through social channels Customer Engagement Digital *[[UseCases/Current/GenesysEngage-cloud/CE19|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE19|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE19|PureConnect]]
CE20/Canonical CE20 Genesys Personalized Digital Routing Apply personalized routing to digital interactions Customer Engagement Digital *[[UseCases/Current/GenesysEngage-onpremises/CE20|GenesysEngage-onpremises]]
CE21/Canonical CE21 Genesys Click-to-Call Enable click-to-call from your website or app to improve service and conversions Customer Engagement Inbound *[[UseCases/Current/GenesysEngage-onpremises/CE21|GenesysEngage-onpremises]]
CE22/Canonical CE22 Genesys Digital Callback Enable customers to request a callback from your website or app Customer Engagement Digital *[[UseCases/Current/GenesysEngage-cloud/CE22|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE22|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE22|PureConnect]]
CE23/Canonical CE23 Genesys Web Monitor Monitor customer behavior on your website to enable proactive engagement Customer Engagement Digital
CE24/Canonical CE24 Genesys Proactive Chat for Customer Service Improve customer conversions by proactively offering chat Customer Engagement Digital
CE25/Canonical CE25 Genesys Proactive Callback for Customer Service Improve customer conversions by offering a callback Customer Engagement Digital
CE26/Canonical CE26 Genesys Proactive Assist Reach out to website users through multiple channels to offer help Customer Engagement Inbound
CE27/Canonical CE27 Genesys Co-browse Extend voice or chat interactions with co-browse Customer Engagement Digital *[[UseCases/Current/GenesysCloud/CE27|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE27|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE27|GenesysEngage-onpremises]]
CE28/Canonical CE28 Genesys Knowledge Management Offer FAQs to customers and a knowledge library to employees Customer Engagement Self-Service and Automation *[[UseCases/Current/GenesysEngage-onpremises/CE28|GenesysEngage-onpremises]]
CE29/Canonical CE29 Genesys SMS Routing Route SMS interactions to the best resource Customer Engagement Digital *[[UseCases/Current/GenesysCloud/CE29|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE29|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE29|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE29|PureConnect]]
CE30/Canonical CE30 Genesys Routing for Branch Offices Centralize routing of calls for branch office, point of sale, or any location Customer Engagement Inbound
CE31/Canonical CE31 Genesys Chatbots Use chatbots to automate customer conversations and seamlessly hand over to a live agent when needed. Customer Engagement Self-Service and Automation *[[UseCases/Current/GenesysCloud/CE31|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE31|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE31|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE31|PureConnect]]
CE34/Canonical CE34 Genesys Messaging Offer a powerful new way for customers to connect with you directly in Messages Customer Engagement Digital *[[UseCases/Current/GenesysCloud/CE34|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE34|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE34|GenesysEngage-onpremises]]
CE37/Canonical CE37 Genesys Predictive Engagement Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. Customer Engagement Digital *[[UseCases/Current/GenesysCloud/CE37|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE37|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE37|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE37|PureConnect]]
CE38/Canonical CE38 Genesys Email Auto Response Automate responses to inbound emails Customer Engagement Digital *[[UseCases/Current/GenesysEngage-onpremises/CE38|GenesysEngage-onpremises]]
CE39/Canonical CE39 Genesys Outbound Dialer Improve customer communications with outbound calling Customer Engagement Outbound
CE40/Canonical CE40 Genesys Bots with Amazon Lex Use Amazon Lex to provide natural language understanding in your IVR Customer Engagement Self-Service and Automation
CE41/Canonical CE41 Genesys Voicebots Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed. Customer Engagement Self-Service and Automation *[[UseCases/Current/GenesysCloud/CE41|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE41|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/CE41|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/CE41|PureConnect]]
CE43/Canonical CE43 Genesys Personalized Routing with Callback Route voice interactions to the best skilled resource with personalization and callback option Customer Engagement Inbound *[[UseCases/Current/GenesysCloud/CE43|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/CE43|GenesysEngage-cloud]]
EE01/Canonical EE01 Genesys Workforce Scheduling for Voice Optimize employee utilization for voice interactions Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE01|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE01|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE01|PureConnect]]
EE02/Canonical EE02 Genesys Omnichannel Workforce Scheduling Optimize employee utilization for all digital interactions Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE02|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE02|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE02|PureConnect]]
EE03/Canonical EE03 Genesys Shrinkage Management Improve operational effectiveness by better managing agent non-working time Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE03|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE03|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE03|PureConnect]]
EE04/Canonical EE04 Genesys Schedule-based Routing Enable schedule-based routing Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE04|GenesysEngage-onpremises]]
EE05/Canonical EE05 Genesys Agent Assist with Google Contact Center AI Monitor customer and agent conversations to provide the agent with timely prompts and additional information Employee Engagement Workforce Engagement
EE06/Canonical EE06 Genesys Agent Assist with Google Contact Center AI stomer and agent conversations to provide the agent with timely prompts and additional information Employee Engagement Workforce Engagement
EE07/Canonical EE07 Genesys Voice Recording Record voice interactions Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE07|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE07|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE07|PureConnect]]
EE08/Canonical EE08 Genesys Voice and Screen Recording Record voice and screen interactions Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE08|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE08|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE08|PureConnect]]
EE09/Canonical EE09 Genesys Quality Management Improve employee performance with quality management Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE09|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE09|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE09|PureConnect]]
EE10-A/Canonical EE10-A Genesys Employee Schedule Preferences Empower employees with self-administration of their schedule Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE10-A|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE10-A|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE10-A|PureConnect]]
EE10-B/Canonical EE10-B Genesys Employee Schedule Preferences Empower employees with self-administration of their schedule Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE10-B|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE10-B|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE10-B|PureConnect]]
EE10-C/Canonical EE10-C Genesys Employee Schedule Preferences Empower employees with self-administration of their schedule Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE10-C|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE10-C|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE10-C|PureConnect]]
EE10-D/Canonical EE10-D Genesys Employee Schedule Preferences Empower employees with self-administration of their schedule Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE10-D|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE10-D|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE10-D|PureConnect]]
EE11/Canonical EE11 Genesys Shift Bidding Empower employees to influence their schedules Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE11|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE11|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE11|PureConnect]]
EE12/Canonical EE12 Genesys Training and Activity Scheduling Manage training, coaching and offline activities scheduling across the workforce Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE12|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE12|GenesysEngage-onpremises]]
EE13/Canonical EE13 Genesys Skills Assessment Automate employee skills and capability assessment Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE13|GenesysEngage-onpremises]]
EE14/Canonical EE14 Genesys Performance Management Identify and compare employee performance Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE14|GenesysEngage-onpremises]]
EE15/Canonical EE15 Genesys Proficiency Development Automate personal development plan for employees Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE15|GenesysEngage-onpremises]]
EE16/Canonical EE16 Genesys Skills Management Align employee skills and capability with operational performance Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE16|GenesysEngage-onpremises]]
EE17/Canonical EE17 Genesys Outsourcer Management Manage skills and capabilities of outsourcer employees Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE17|GenesysEngage-onpremises]]
EE19/Canonical EE19 Genesys Compliance Certification Deploy enterprise wide certification programs and fulfill regulatory compliance Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE19|GenesysEngage-onpremises]]
EE20/Canonical EE20 Genesys Employee Onboarding Automate onboarding for improved speed to competency Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-onpremises/EE20|GenesysEngage-onpremises]]
EE21/Canonical EE21 Genesys IVR Recording Record the entire IVR interaction Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE21|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE21|GenesysEngage-onpremises]]
EE22/Canonical EE22 Genesys Speech Analytics Gain basic insight into voice interactions using speech analytics Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE22|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE22|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE22|PureConnect]]
EE23/Canonical EE23 Genesys Advanced Text and Speech Analytics Achieve deeper operational insights with speech and text Analytics Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE23|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE23|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE23|PureConnect]]
EE24/Canonical EE24 Genesys Text and Speech Analytics for Customer Service Mine call recordings for insights to improve agent and customer experiences Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE24|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE24|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE24|PureConnect]]
EE25/Canonical EE25 Genesys Text and Speech Analytics for Compliance Enforce compliance and legal responsibilities with speech and text analytics Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE25|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE25|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/EE25|PureConnect]]
EE26/Canonical EE26 Genesys Back-office Scheduling Optimize utilization for back-office and task-based workers Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE26|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE26|GenesysEngage-onpremises]]
EE27/Canonical EE27 Genesys WFM Third-Party Integration Enable bi-directional Integration of WFM with 3rd party systems Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE27|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE27|GenesysEngage-onpremises]]
EE28/Canonical EE28 Genesys Task-based Scheduling Control the scheduling of the sequence of task agents work on Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE28|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE28|GenesysEngage-onpremises]]
EE29/Canonical EE29 Genesys Compliance Recording Enable your contact center to meet quality and/ or regulatory compliance requirement Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE29|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE29|GenesysEngage-onpremises]]
EE30/Canonical EE30 Genesys Selective Recording Deliver selective recording of your agents based on metadata for review purposes Employee Engagement Workforce Engagement *[[UseCases/Current/GenesysEngage-cloud/EE30|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/EE30|GenesysEngage-onpremises]]
EE31/Canonical EE31 Genesys Agent Assist Monitor conversations between the customer and agent to surface contextually relevant knowledge and FAQs. Employee Engagement Workforce Engagement
EE32/Canonical EE32 Genesys Agent Desktop Screen Recording Record Agent Desktop Screens Workforce Engagement
EE33/Canonical EE33 Genesys Skills Development and Assessment Automate skills assessment of employees, contractors and teams. Improve capability by training, coaching and certifications. Workforce Engagement
EE35/Canonical EE35 Genesys Post-Interaction Survey Web-Based survey for multi-channel interactions Workforce Engagement
MK01/Canonical MK01 Genesys Outbound for Marketing Increase contact rates using outbound voice campaigns Marketing Marketing
OP01/Canonical OP01 Genesys Business Communications Simplify contact center and business communications Open Platform *[[UseCases/Current/GenesysCloud/OP01|GenesysCloud]] *[[UseCases/Current/PureConnect/OP01|PureConnect]]
OP02/Canonical OP02 Genesys CRM Collaboration Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions Open Platform *[[UseCases/Current/GenesysCloud/OP02|GenesysCloud]]
OP04/Canonical OP04 Genesys Voice Services Telephony Connection Options Open Platform *[[UseCases/Current/GenesysCloud/OP04|GenesysCloud]]
OP07/Canonical OP07 Genesys UCC Third-Party Integration Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms. Open Platform *[[UseCases/Current/GenesysCloud/OP07|GenesysCloud]]
SL01/Canonical SL01 Genesys Outbound Dialer for Sales Increase sales conversion using powerful dialer capabilities Sales Sales
SL03/Canonical SL03 Genesys Proactive Chat for Sales Increase sales conversions by proactively offering chat Sales Sales
SL04/Canonical SL04 Genesys Conversion Assist Engage website users across multiple channels to increase sales conversions Sales Sales
SL05/Canonical SL05 Genesys Lead Engagement Enrich, prioritize and distribute missed conversion opportunities Business Optimization Sales
SL06/Canonical SL06 Genesys Predictive Routing for Sales Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent Sales Inbound *[[UseCases/Current/GenesysEngage-cloud/SL06|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/SL06|GenesysEngage-onpremises]]
SL08/Canonical SL08 Genesys Proactive Callback for Sales Increase sales conversion rates by offering a callback Sales Sales
SL09/Canonical SL09 Genesys Predictive Engagement Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers Sales Sales *[[UseCases/Current/GenesysCloud/SL09|GenesysCloud]] *[[UseCases/Current/GenesysEngage-cloud/SL09|GenesysEngage-cloud]] *[[UseCases/Current/GenesysEngage-onpremises/SL09|GenesysEngage-onpremises]] *[[UseCases/Current/PureConnect/SL09|PureConnect]]
SL10/Canonical SL10 Genesys Predictive Engagement with Next Best Action Use machine learning to predict the right time to engage customers and the next best action to engage with. Sales Sales
SL11/Canonical SL11 Genesys Holistic Customer Journey Use machine learning to predict the right time to engage customers using information from all interaction channels. Sales Digital
SL12/Canonical SL12 Genesys Call Tracking & Attribution Allocate dynamically generated phone numbers to web visitors to track & attribute their calls to sales campaigns. Sales Digital
SL13/Canonical SL13 Genesys Messaging Text Analytics Mine messaging conversations for insights to improve conversions & attribution. Sales Workforce Engagement
SL14/Canonical SL14 Genesys In-App Messaging Engage customers in sales conversations within your mobile app. Sales Digital
SL15/Canonical SL15 Genesys Social Messaging for Sales Engage customers in sales conversations using their favourite messaging channels. Sales Digital

More...

Retrieved from "https://all.docs.genesys.com/Special:CargoTables/SMART_Meta (2022-07-01 20:43:53)"