EE05 - Titles and Canonical Info

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Important
This information is shared by EE05 use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

Titles and Taxonomy

Main Title Subtitle Taxonomy Product Category Draft Published Edit

Genesys Agent Assist with Google Contact Center AI

Monitor customer and agent conversations to provide the agent with timely prompts and additional information

Employee Engagement

Workforce Engagement

No draft

Not published


Canonical Information



Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results

High Level Flow


Info needed

Data Sheet Image

Canonical Sales Content

Personas


Qualifying Questions

Pain Points (Business Context)

Desired State - How to Fix It

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