Drilldown: Article

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Draft:DES (135) · DES (128) · PrivateEdition (11) · PEC-DC (10) · Draft:Mixed (10) · Draft:PEC-Dev (9) · PEC-Developer (9) · Mixed (8) · Draft:SF (7) · Draft:HCA (6) · Draft:PEC-Admin (5) · Draft:PrivateEdition (4) · WebRTC (4) · STRMS (4) · UseCases (4) · ContentAdmin (4) · Draft:WFM (3)

Other values: ; ATC AUTH Draft:AppStudio Draft:ATC Draft:ContentAdmin Draft:GVP Draft:PE-GPR Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:ROU Draft:STRMS GAMD GASN GWS PE-GPR PEC-Admin PEC-CAB PEC-WFM ReleaseNotes ROU User:Marudhu.pandian@genesys.com VM

None (101) · GenesysCloud (4) · GenesysEngage-cloud (242) · GenesysEngage-onpremises (42)

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None (126) · Administrator (258) · Administrator, Developer (1) · Administrator, Supervisor (1) · Developer (1) · Supervisor (2)

Interdependencies (4) · Enabling monitoring in OpenShift Container Platform (3) · Manage standard responses (3) · Manage personally identifiable information (3) · Manage field codes (3) · Manage custom variables (3)

Other values: ; About application resources About Designer About Digital Channels Admin About Event Stream Activity Block Activity History Admin Resources Agent Details Activity Report Agent namespace Agent Workspace / Workspace Web Edition (SIP) use case Application Details Application phases Application resources Application Settings Application workflow Applications Architecture Assign Variables Block Authentication (SSO) Authentication Overview Automated Message Block Availability Service Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Building staffing for multiple activities Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Chains Change Language Block Change Persona block Chat Bots Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Click-to-Dial Cloud Data Download Service Overview Collaboration Configuration namespace Configure Agent UI Configure Designer Configure Event Stream Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Corinne's callback diagram-2/20 Create Service Channel Custom Service Block customAttributes Dashboard and Alarms Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy the URS Strategy Subroutines Deploy Webphone Designer Analytics Designer on AKS Designer on GKE Designer on OpenShift Developing with the Service Client API Digital Digital Channels in Designer Digital Resources Durations ECMAScript Expressions Email namespace Emergency Block Emergency Flags Enable optional features Enabling monitoring in GKE Platform External Services External Services Blocks F5 BIG-IP for OpenShift Feature support and known limitations Features and limitations File size limitations Generalized Architecture Generating a Visual Diff for Helm Charts and Containers Genesys Designer Genesys Multicloud CX Email Genesys Portal metrics Genesys Voice Platform (GVP) Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce Lightning (v9) GVP Service Discovery architecture Heatmap Historical Reporting / Genesys CX Insights How to handle a workitem How to manage workitems HTTP REST Block Image size tests-3/20 Inbound Inputs Install Container Ingress Service (CIS) Installing Integrating Gplus Adapter Intelligent prompts Interaction namespace Introduction to Engage Cloud APIs Logging Logic and Control Blocks Logs Macros and Job Aids Manage API keys Manage SMS Keywords Media Collections Media namespace Menu Block Menu Option Block Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Milestone Block Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitor predictor feature coverage Monitoring Service Omnichannel Desktop Overview of F5 BIG-IP for OpenShift Packages Partition-Based Access Control Path Performance Options Dialog Box Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Provision Agent Setup Provision an API key for GES Provision Event Stream Provision SAML-based SSO Public Repository Links Query VQs Block Record Block Record Utterance Block Redis requirements for Voice services Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Routing Algorithms Routing Analysis Routing Blocks Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries Sankey Path Analysis Saving and Publishing Your Application SBC Integration Screen Pop Secure Email Overview Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Setup VXLAN tunnels to the Openshift Cluster Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Statistics Overview Summary Summary of monitoring support Sunburst Path Analysis Supported Languages Survey Blocks Surveys System Application Dispositions System namespace Task Routing Overview Telemetry Integration Tenant Settings Terminate Block (Digital) Terminate Call Block Test Third-Party Messaging Overview TLS for Genesys Engage Servers Transaction List Block Transfer Block Troubleshooting Types of tracked data Typography Upgrade notes Upgrade, rollback, or uninstall Designer User Data Management Overview User Input Block User Interaction Blocks Using Copy and Paste Format for Statistics Using the blocks Using the Developer Console Validate Phone Number Block Variables Voice Bots Voice Mail Block Voice namespace Web Real-Time Communication (WebRTC) Agents use case WFM Configuration Objects WFM Policy Objects Workspace Web Edition with Genesys Digital Channels

None (35) · Manage field codes (3) · Manage standard responses (3) · Manage PII (3)

Other values: ; About Admin resources About application resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Activity Block Activity History Agent Details Activity Report Agent namespace Application Details Application phases Application resources Application settings Application workflow (builds and streams) Architecture-GVP Service Discovery Assign Variables Block Authentication Automated Message Block Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Building staffing for multiple activities Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Chains Change Language Block Change Persona block Chat Bots Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Click-to-Dial Collaboration Configuration namespace Configure Agent UI Configure Designer Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Corinne's callback diagram-2/20 Create Service Channel Custom Service Block customAttributes Dashboard and Alarms Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy the URS Strategy Subroutines Deploy Webphone Designer Designer Analytics Designer on AKS Designer on GKE Designer on OpenShift Developing with the Service Client API Digital Digital Channels Durations Email namespace Emergency Block Emergency Flags Enable optional features Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform External Services F5 BIG-IP for OpenShift Feature support Features and limitations File size limitations General Architecture Generating a Visual Diff Genesys Multicloud CX Email Genesys Portal metrics Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce Lightning (v9) GVP Heatmap How to handle a workitem HTTP REST Block Image size tests-3/20 Inbound Inputs Install Container Ingress Service (CIS) Integrating Gplus Adapter Intelligent prompts Interaction namespace Logs Manage SMS Keywords Managing applications Managing Digital Resources Media collections Media namespace Menu Block Menu Option Block Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Milestone Block Monitor predictor feature coverage Monitoring in OpenShift Monitoring Service Omnichannel Desktop Overview Overview of F5 BIG-IP for OpenShift Packages Partition-Based Access Control Path Performance Options Dialog Box Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Provision an API key for GES Provision Event Stream Public Repository Links Query VQs Block Record Block Record Utterance Block Redis requirements for Voice services Reporting Return Block Route Agent Block Route Call Block Route Digital Block Routing Routing Algorithms Routing Analysis Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries Sankey Path Analysis Saving and Publishing Your Application SBC Integration Screen Pop Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Setup VXLAN tunnels to the OpenShift Cluster Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Suite Level Requirements Summary Summary of monitoring support Sunburst Path Analysis Supported languages Surveys System Application Dispositions System namespace Telemetry Integration Terminate Block (Digital) Terminate Call Block TLS Transaction List Block Transfer Block Troubleshooting Types of tracked data Typography Upgrade notes Upgrade, rollback, or uninstall Use Cases User Input Block Using Copy and Paste Format for Statistics Using ECMAScript in Designer Using the blocks Validate Phone Number Block Variables Voice Bots Voice Mail Block Voice namespace WebRTC agents WFM Configuration Objects WFM Policy Objects Workitems Workspace Web Edition

None (373) · bots (5) · email, digital (2) · sr (9)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (1) · Admin (11) · Administrator (20) · Agent (2) · AuthPEGuide (1) · CABPEGuide (1) · deploy (1) · Deployment (34) · Designer (239) · DESPEGuide (17) · DevConsole (1) · Developer (1) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (1) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (1) · SCAPI (8) · SDK (3) · Small (1) · STRMSPEGuide (3) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (2) · WebAPIs (9) · WebRTCPEGuide (4) · WritersGuide (3)

None (153) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (228) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (389)

None (376) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)