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Article > Product : Genesys Dialog Engine or Genesys Predictive Routing or Intelligent Workload Distribution

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Standalone:
None (48) · No (208) · Yes (15)
productshort:
Draft:GDE (26) · Draft:PE-GPR (64) · Draft:PEC-IWD (43) · GDE (32) · PE-GPR (65) · PEC-IWD (40)
Platform:
None (86) · GenesysCloud (2) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (112) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-onpremises (28) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage_cloud (2) · PureConnect, GenesysEngage-cloud (9) · PureEngage (1)
ComingSoon:
None (70) · No (197) · Yes (3)
Role:
None (242) · Administrator (16) · Administrator, Developer (2) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (25) · Architecture (5) · Before you begin (4) · View KPI outcome (4) · View model accuracy (4) · Configure IWD (4) · The Settings menu (4) · High availability and disaster recovery (4) · Create and update users and roles (4) · What you can monitor (4) · Routing Scenarios Using GPR (4)
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TocName:
None (88) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · Upgrade, rollback, or uninstall (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Feature Analysis report (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Set up IWD (3) · Create and update predictors (3) · Create your first bot (3)
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Dimension:
None (251) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (7)
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Manual:
None (9) · Administrator (39) · Deployment (40) · Developers (4) · Help (86) · IWDDMPEGuide (20) · IWDPEGuide (22) · ReleaseNote (3) · Troubleshooting (2) · User (45)
Application:
None (264) · Agent Setup, Platform Administration (2) · GPR Core Platform (2) · intelligent Workload Distribution (2)
UseCase:
None (264) · BO02 (3) · BO02, BO03 (2) · CE06 (1)
PEPageType:
None (251) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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