Analysing your chat bot's performance

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Genesys Dialog Engine User Guide for version 9.0 of Genesys Dialog Engine.

Understand your bot's performance and use it to improve the bot.

Analysing your bot's performance

The Analytics page allows customers to view and understand the performance of the bot visually.

You can view the analytics for a specific date range also.

GDE analytics summary.png

The Analytics page allow you to view :

  • successful conversations where intents that were identified correctly.
  • unsuccessful conversations where the intent were not identified or the session had expired.
  • traffic usage for intents - frequently used intents and related data.
GDE analytics intents.png
Retrieved from " (2020-08-05 02:19:54)"