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Article > productshort : DES or PE-GPR & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises, PureConnect, GenesysCloud or PureConnect

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What you can monitor (2) · Create and update predictors (2) · View uploaded datasets (2) · View the Customer Profile schema (2) · View the Agent Profile schema (2) · View model accuracy (2) · View KPI outcome (2) · Upload interaction and other data (2) · The Settings menu (2) · How to configure score expressions (2) · Feature Analysis report (2) · Create and update users and roles (2) · Monitor predictor feature coverage (2) · Agent Variance report (2)
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What you can monitor (2) · Agent Variance report (2) · How to configure score expressions (2) · Feature Analysis report (2) · Create and update users and roles (2) · Create and update predictors (2) · The Settings menu (2) · Upload interaction and other data (2) · Monitor predictor feature coverage (2) · View uploaded datasets (2) · View model accuracy (2) · View the Customer Profile schema (2) · View the Agent Profile schema (2) · View KPI outcome (2)
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