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None (11) · No (189) · Yes (55)

Draft:PEC-OU (58) · PEC-OU (56) · PE-GPR (47) · Draft:PE-GPR (38) · Draft:PEC-WFM (4) · Draft:WID (4) · Draft:PEC-GSM (3) · PEC-WFM (3) · Draft:ATC (3) · ATC (3) · WID (2) · Draft:PEC-GS (2) · Solution (2) · Draft:Solution (2) · PEC-GS (2) · Draft:PEC-Dev (2)

Other values: ; Draft:ContentAdmin Draft:GAA Draft:GAWFM Draft:PEC-AS Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-DC Draft:PEC-GPA Draft:PEC-REP Draft:PEC-ROU Draft:PEC-SF Draft:PEC-VM PEC-AS PEC-CAB PEC-CDDS PEC-Chat PEC-DC PEC-GPA PEC-REP PEC-ROU PEC-VM UseCases User:Jumunn

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (27) · No (228)

None (142) · Administrator (79) · Administrator, Agent (2) · Administrator, Agent, Supervisor (6) · Administrator, Developer (2) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Agent, Supervisor (4) · Developer (6) · Staff (8)

The Settings menu (4) · View KPI outcome (4) · Monitor predictor feature coverage (4) · Create and update users and roles (4) · View model accuracy (4) · What you can monitor (4) · Create and update predictors (3) · Agent Variance report (3) · Upload interaction and other data (3) · Feature Analysis report (3) · How to configure score expressions (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3)

Other values: ; 3rd Party and Open Source Software Used A/B model performance testing Advanced Input - Preprocessing Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure an account Configure your password policies Configure, train, and test models Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels Create and test predictors and models Create and train predictors and models CX Contact Analytics CX Contact Basics CX Contact Channels CX Contact Help Define the Calling Window (Time Constraints) Delivery and Retry Options Deploying Widgets Developer Sandbox Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Engage Widget FAQs for agents Filters Genesys Base Cases for Genesys Multicloud CX Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX APIs Genesys Multicloud CX Platform Availability FAQs Genesys Skills Management API Guide Genesys Softphone for Agents and Supervisors Getting Started with CX Contact How Agent Setup works How Callback works How Chat works How Cloud Data Download Service works How Digital Channels works How Does GPR Score Agents? How Genesys Softphone works How Gplus Adapter for Salesforce works How Predictive Routing works How Reporting works How Routing works How Widgets works Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Integrating Genesys Predictive Engagement into Genesys Engage on-premises Integrating Gplus Adapter in Lightning Job Record Dashboard Lists Manage Consent Lists Manage Suppression Lists Outbound Quick Start: Load a New Sub-campaign and Make a Call Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Performance DNA Moodle Integration Setup Guide Preloading Record Dashboard Prerequisites for Genesys Engage on-premisess Deployments Prerequisites for Genesys Multicloud CX Deployments Provisioning Genesys Multicloud CX Hybrid Integrations Reset a password Reset your password Role-based Access Controls Routing Scenarios Using GPR Schedules SCXML-based Treatments Search for and Manage Contacts Settings SMS/EMAIL Record Dashboard test2 TestStandalone Time Zone Assignment Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application User Actions Dashboard Using Predictive Engagement in Genesys Multicloud CX View Agent Details View Campaign Statistics View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility Which version am I using? Workforce Management Product Alerts

None (15) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Monitor predictor feature coverage (4) · What you can monitor (4) · View the Agent Profile schema (3) · Agent Variance report (3) · How to configure score expressions (3) · Feature Analysis report (3) · Create and update predictors (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · Upload interaction and other data (3)

Other values: ; A/B model performance testing Advanced Input - Preprocessing Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Call Result Record Dashboard Callback Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure an account Configure your password policies Configure, train, and test models Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels Create and test predictors and models Create and train predictors and models CX Contact Analytics CX Contact Basics CX Contact Channels CX Contact Help Define the Calling Window (Time Constraints) Delivery and Retry Options Deploying Widgets Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Engage Widget Filters Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX Prerequisites Genesys Predictive Engagement in Genesys Engage on-premises Genesys Skills Management API Guide Getting Started Gplus Adapter SF How Chat works How Digital Channels works How Does GPR Score Agents? How Genesys Softphone works How Predictive Routing works How reporting works How routing works How Widgets works Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Integrating Gplus Adapter in Lightning Job Record Dashboard Lists Manage Consent Lists Manage Suppression Lists Outbound Quick Start: Load a New Sub-campaign and Make a Call Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Performance DNA Moodle Integration Setup Guide Preloading Record Dashboard Prerquisites Provisioning Reset a password Reset your password Role-based Access Controls Routing Scenarios Using GPR Schedules SCXML-based Treatments Search for and Manage Contacts Settings SMS/EMAIL Record Dashboard test2 Third party Time Zone Assignment Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application User Actions Dashboard Using Predictive Engagement in Genesys Multicloud CX View Agent Details View Campaign Statistics View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility

None (248) · GPRAnalysis (4) · GPRDataUpload (2) · OSHelp (1)

None (3) · Agent Setup (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Agent Assist (1) · Genesys Predictive Engagement (6) · Genesys Predictive Routing (84) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (1) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · Internal Content Administration (1) · NOPRODUCT (1) · Outbound (CX Contact) (114) · Reporting (2) · Routing and Designer (2) · Solutions (4) · Success Factors for Genesys Multicloud CX (1) · Voicemail (2) · Widgets (6) · Workforce Management (7)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (166) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (64) · Designer (2) · GPR Core Platform (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None · CE01 · BO02 · BO02, BO03 · CE01, CE02, CE03 · CE09,CE10 · CE16 · CE16, CE18, CE19, CE27, CE29 · ce18, ce31 · CE27 · CE31, CE41, EE31 · CE37 · EE01, EE02, EE03, EE10-A, EE28 · SL09 · CE01, CE19 · CE06 · Other

None (255)