Drilldown: Article

None (1) · No (199) · Yes (17)

Draft:PEC-AD (29) · PEC-AD (29) · Draft:Mixed (22) · Draft:PEC-GPA (12) · PEC-GPA (11) · Mixed (8) · Draft:PEC-IWD (6) · Draft:PEC-WFM (6) · Draft:PEC-GS (6) · PEC-REP (6) · PEC-WFM (6) · Draft:PEC-REP (6) · PEC-GS (6) · PEC-IWD (4) · Draft:Solution (4) · Draft:PEC-DC (3) · Draft:ContentAdmin (3)

Other values: ; AUTH DES Draft:AUTH Draft:DES Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-Admin Draft:PEC-AS Draft:PEC-CAB Draft:PEC-Email Draft:PEC-OU Draft:PEC-VM Draft:PrivateEdition Draft:STRMS Draft:System Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PE-GPR PEC-Admin PEC-AS PEC-CAB PEC-DC PEC-Email PEC-OU PEC-VM PrivateEdition Solution STRMS System UCS User:Tgilchri VM WebRTC

None (57) · Genesys Multicloud CX (2) · GenesysCloud (5) · GenesysEngage-cloud (107) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (45)

No · None · Yes · Other

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Historical Reporting / Genesys CX Insights (3) · Gplus Adapter support for Service Client API (3)

Other values: ; Accessibility Activity History Agent and contact center statistics Agent Assist tab Agent Workspace (v9) Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns Audio device settings Authentication (SSO) Billing Data reports Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Channels and the Channels tab Chat Chat Bots Click-to-Dial Co-browse sessions Configuration options reference Configuring and Using General Features Configuring SSO Contacts and interactions Create and update users and roles Create Service Channel Deploying Genesys Softphone Dimension tables DisplayTitle1 Email Enhanced 911 (E911) Emergency Dialing Solution Guide Facebook Chat Feature support and known limitations File-based call recording connector Generalized Architecture Genesys CX Insights Support for GDPR Genesys Designer Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Email Genesys Multicloud CX Release Management and Communications Genesys Predictive Engagement Chat Interaction Genesys Softphone architecture Genesys Softphone for Agents and Supervisors Genesys Voice Platform (GVP) Getting started Gplus Adapter for Salesforce (v9) How Intelligent Workload Distribution works Inbound Voice with WebRTC and Web Phone Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history views Internal interactions Knowledge tab Lucene query syntax Messaging Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Navigating Agent Workspace Omnichannel Desktop Outbound campaigns Outbound Campaigns with Workspace Desktop Edition Outbound CX Contact use case Overview Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Purge procedures and parameters Query examples Related interactions Report scheduling Routing scenarios using GPR Schedule Callback Screen Pop Service and Control tables Set up IWD Single sign on with Agent Workspace SMS Chat Standard responses Team Communicator Tenant Provisioning The Contact Directory and contact management TLS for Genesys Engage Servers Troubleshooting Gplus Adapter Integration with Salesforce Twitter Chat Videos: Using Workspace Voice Bots Voice Calls Voice taxes (United States) Voicemail for agents and supervisors Web Real-Time Communication (WebRTC) Agents use case WhatsApp Chat Workbins Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workitems Workspace Web Edition with eServices digital channels Workspace Web Edition with Genesys Digital Channels

None (40) · Overview (4) · Reporting (3) · Service Client API (3)

Other values: ; Activity History Agent and contact center statistics Agent Assist Agent Workspace (v9) Agentless Audio device settings Authentication BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Billing Data reports Calls Channels and the Channels tab Chat Chat Bots Click-to-Dial Co-browse sessions Configuration options reference Configuring and Using General Features Configuring SSO Contacts and interactions Create and update users and roles Create Service Channel CX Contact Deploying Genesys Softphone Designer Digital Channels Dimension tables Email Enhanced 911 (E911) Emergency Dialing Solution Guide Facebook Chat Feature support File-based call recording connector General Architecture Genesys Multicloud CX Email Genesys Predictive Engagement Genesys Softphone architecture Getting started Gplus Adapter for Salesforce (v9) GVP How IWD works Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history views Internal interactions IWD Queries Knowledge tab Messaging Migrating to Gplus Adapter (v9) Navigating Agent Workspace Omnichannel Desktop Outbound campaigns Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Provision Event Stream Provision GPA Provision GWS Provision WWE Purge procedures and parameters Query examples Related interactions Report scheduling Routing scenarios using GPR Schedule a callback Screen Pop Service and Control tables Set up IWD Single sign on with Agent Workspace SMS Chat Standard responses Suite Level Requirements Support for GDPR Team Communicator The Contact Directory and contact management TLS TOCTitle1 Troubleshooting Twitter Chat Use Cases Videos: Using Workspace Voice Bots Voice taxes Voicemail for agents and supervisors WDE WebRTC agents WebRTC and Web Phone WhatsApp Chat Workbins Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workitems Workspace Web Edition WWE with eServices

None (211) · ADResponse (2) · ADResponses (2) · Journey (2)

None (24) · Administrator (2) · Agent folder (1) · Agent Setup (2) · Agent Workspace (58) · Callback (2) · Designer (4) · Digital Channels (4) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (4) · Genesys Softphone (12) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (23) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (3) · Outbound (CX Contact) (2) · Reporting (12) · Solutions (5) · System-Level Documentation (2) · Universal Contact Service (2) · Voice Microservices (3) · Voicemail (2) · WebRTC (2) · Workforce Management (12)

None (15) · Admin (3) · Administrator (44) · Agent (56) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (32) · Designer (2) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (2) · PEGuide (1) · PulsePEGuide (2) · RPRT (2) · Small (1) · STRMSPEGuide (2) · TenantPEGuide (2) · Test (1) · UCSPEGuide (2) · VMPEGuide (4) · WebRTCPEGuide (2) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (214) · BO02 (1) · BO02, BO03 (2)

None (175) · 55cef4ff-9306-4313-8fd8-377282a38478 (42)