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Article > Platform
:
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
GenesysEngage-onpremises, PureConnect, GenesysCloud
or
PureConnect
& Application
:
Agent Setup
or
Reporting, Reporting GCXI ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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TocName:
Showing below up to 250 results in range #1 to #250.
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D
- Draft:PEC-AS/Current/ManageCC/Blob Storage
- Draft:PEC-AS/Current/ManageCC/Bulk operations
- Draft:PEC-AS/Current/ManageCC/Business attributes
- Draft:PEC-AS/Current/ManageCC/Caller ID
- Draft:PEC-AS/Current/ManageCC/Case and toast data
- Draft:PEC-AS/Current/ManageCC/Channels options
- Draft:PEC-AS/Current/ManageCC/Chat options
- Draft:PEC-AS/Current/ManageCC/Contacts
- Draft:PEC-AS/Current/ManageCC/Create agent groups
- Draft:PEC-AS/Current/ManageCC/Create agent states
- Draft:PEC-AS/Current/ManageCC/Create agents
- Draft:PEC-AS/Current/ManageCC/Desktop Views options
- Draft:PEC-AS/Current/ManageCC/Dispositions
- Draft:PEC-AS/Current/ManageCC/Email addresses and mailboxes
- Draft:PEC-AS/Current/ManageCC/Email options
- Draft:PEC-AS/Current/ManageCC/Export agent accounts
- Draft:PEC-AS/Current/ManageCC/External URLs
- Draft:PEC-AS/Current/ManageCC/Facebook options
- Draft:PEC-AS/Current/ManageCC/Feedback
- Draft:PEC-AS/Current/ManageCC/Genesys Softphone
- Draft:PEC-AS/Current/ManageCC/Global Login
- Draft:PEC-AS/Current/ManageCC/Interaction history advanced search
- Draft:PEC-AS/Current/ManageCC/Onboarding scenario
- Draft:PEC-AS/Current/ManageCC/Outbound options
- Draft:PEC-AS/Current/ManageCC/Routing management
- Draft:PEC-AS/Current/ManageCC/Single Sign-On
- Draft:PEC-AS/Current/ManageCC/Standard Response Library options
- Draft:PEC-AS/Current/ManageCC/Statistics options
- Draft:PEC-AS/Current/ManageCC/Supervisor options
- Draft:PEC-AS/Current/ManageCC/Transactions
- Draft:PEC-AS/Current/ManageCC/Twitter options
- Draft:PEC-AS/Current/ManageCC/View audit trail
- Draft:PEC-AS/Current/ManageCC/Voice options
- Draft:PEC-AS/Current/ManageCC/Workitem options
- Draft:PEC-AS/HIW
- Draft:PEC-REP/Current/RPRT/HRCXIAbndnDly
- Draft:PEC-REP/Current/RPRT/HRCXIAgentConduct
- Draft:PEC-REP/Current/RPRT/HRCXIAgentDtls
- Draft:PEC-REP/Current/RPRT/HRCXIAgentDtlsA
- Draft:PEC-REP/Current/RPRT/HRCXIAgentGrpBusAtr
- Draft:PEC-REP/Current/RPRT/HRCXIAgentGrpIxnHndlng
- Draft:PEC-REP/Current/RPRT/HRCXIAgentGrpQueBusAtr
- Draft:PEC-REP/Current/RPRT/HRCXIAgentIntrvlBsd
- Draft:PEC-REP/Current/RPRT/HRCXIAgentIxnHrchy
- Draft:PEC-REP/Current/RPRT/HRCXIAgentLginLgout
- Draft:PEC-REP/Current/RPRT/HRCXIAgentLginLgoutA
- Draft:PEC-REP/Current/RPRT/HRCXIAgentNtRdy
- Draft:PEC-REP/Current/RPRT/HRCXIAgentNtRdyRsnCd
- Draft:PEC-REP/Current/RPRT/HRCXIAgentOmniAct
- Draft:PEC-REP/Current/RPRT/HRCXIAgentQueue
- Draft:PEC-REP/Current/RPRT/HRCXIAgentSclEngagmnt
- Draft:PEC-REP/Current/RPRT/HRCXIAgentSmryActvtyActv
- Draft:PEC-REP/Current/RPRT/HRCXIAgentSmryActvtyIxn
- Draft:PEC-REP/Current/RPRT/HRCXIAgentState
- Draft:PEC-REP/Current/RPRT/HRCXIAgentStateA
- Draft:PEC-REP/Current/RPRT/HRCXIAgentUtilization
- Draft:PEC-REP/Current/RPRT/HRCXIAgentWrap
- Draft:PEC-REP/Current/RPRT/HRCXIAgntOtbndCmpgnReport
- Draft:PEC-REP/Current/RPRT/HRCXIAgntPerfDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIAgntSmryActActEml
- Draft:PEC-REP/Current/RPRT/HRCXIAgntUtlztnEml
- Draft:PEC-REP/Current/RPRT/HRCXIAniDetailDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIANIDetails
- Draft:PEC-REP/Current/RPRT/HRCXIApplctnDrtn
- Draft:PEC-REP/Current/RPRT/HRCXIApplctnSmry
- Draft:PEC-REP/Current/RPRT/HRCXIBlckSmry
- Draft:PEC-REP/Current/RPRT/HRCXIBotAnltcDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIBusMtrExec
- Draft:PEC-REP/Current/RPRT/HRCXIBusResReports
- Draft:PEC-REP/Current/RPRT/HRCXICallbackDetail
- Draft:PEC-REP/Current/RPRT/HRCXICallbackSummary
- Draft:PEC-REP/Current/RPRT/HRCXICCDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIChatEngmnt
- Draft:PEC-REP/Current/RPRT/HRCXIChatMsgStat
- Draft:PEC-REP/Current/RPRT/HRCXIChatSssn
- Draft:PEC-REP/Current/RPRT/HRCXICmpgnSmry
- Draft:PEC-REP/Current/RPRT/HRCXICntctLstEft
- Draft:PEC-REP/Current/RPRT/HRCXICoBrwsDetail
- Draft:PEC-REP/Current/RPRT/HRCXICoBrwsReports
- Draft:PEC-REP/Current/RPRT/HRCXICoBrwsSmry
- Draft:PEC-REP/Current/RPRT/HRCXICustPersp
- Draft:PEC-REP/Current/RPRT/HRCXIDashboards
- Draft:PEC-REP/Current/RPRT/HRCXIDetail
- Draft:PEC-REP/Current/RPRT/HRCXIEmail
D cont.
- Draft:PEC-REP/Current/RPRT/HRCXIFnlDspstnDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIGPRAgntOcpncy
- Draft:PEC-REP/Current/RPRT/HRCXIGPRAHTQ
- Draft:PEC-REP/Current/RPRT/HRCXIGPRMdlEfcncy
- Draft:PEC-REP/Current/RPRT/HRCXIIVRBotAnltcDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIIVRFnlDspstnDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIIVRReports
- Draft:PEC-REP/Current/RPRT/HRCXIiWDInbndIntrDyEml
- Draft:PEC-REP/Current/RPRT/HRCXIiWDOtBndEml
- Draft:PEC-REP/Current/RPRT/HRCXIIXNFlow
- Draft:PEC-REP/Current/RPRT/HRCXIIxnHndlngAttmpt
- Draft:PEC-REP/Current/RPRT/HRCXIIxnTrffic
- Draft:PEC-REP/Current/RPRT/HRCXIIxnTrfficGrp
- Draft:PEC-REP/Current/RPRT/HRCXIIxnVlmAttr
- Draft:PEC-REP/Current/RPRT/HRCXIIxnVolBusAtr
- Draft:PEC-REP/Current/RPRT/HRCXIMlstnPthAnysys
- Draft:PEC-REP/Current/RPRT/HRCXIMlstnSmry
- Draft:PEC-REP/Current/RPRT/HRCXIOtbndReports
- Draft:PEC-REP/Current/RPRT/HRCXIPreAgntTrmtn
- Draft:PEC-REP/Current/RPRT/HRCXIPredictiveABTstng
- Draft:PEC-REP/Current/RPRT/HRCXIPredictiveDtl
- Draft:PEC-REP/Current/RPRT/HRCXIPredictiveOprtnl
- Draft:PEC-REP/Current/RPRT/HRCXIPredictiveQStat
- Draft:PEC-REP/Current/RPRT/HRCXIPredictiveReports
- Draft:PEC-REP/Current/RPRT/HRCXIQueueDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIQueuesReports
- Draft:PEC-REP/Current/RPRT/HRCXIQuOutln
- Draft:PEC-REP/Current/RPRT/HRCXIQuSmry
- Draft:PEC-REP/Current/RPRT/HRCXISpdOfAccptHrs
- Draft:PEC-REP/Current/RPRT/HRCXISpdOfAccptScnds
- Draft:PEC-REP/Current/RPRT/HRCXISuprvsrDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXISurveyAnswer
- Draft:PEC-REP/Current/RPRT/HRCXISurveyStatistics
- Draft:PEC-REP/Current/RPRT/HRCXITaskRoutingReports
- Draft:PEC-REP/Current/RPRT/HRCXITransferDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXITransferDtls
- Draft:PEC-REP/Current/RPRT/HRCXITskRtngAgentDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXITskRtngTskVmDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpPrfDshBrd
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpPrfDshBrdA
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpUtlztnDshBrd
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpUtlztnDshBrdA
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyBusAttrDshBrd
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyBusAttrDshBrdA
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyQSmmryDshBrd
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklyQSmmryDshBrdA
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklySlfSrvcCntnmntDshBrd
- Draft:PEC-REP/Current/RPRT/HRCXIWeeklySlfSrvcCntnmntDshBrdA
- Draft:PEC-REP/Current/RPRT/PEC-REP/Current/RPRT/HRCXIAgentDtls
P
- PEC-AS/Current/ManageCC/Blob Storage
- PEC-AS/Current/ManageCC/Bulk operations
- PEC-AS/Current/ManageCC/Business attributes
- PEC-AS/Current/ManageCC/Caller ID
- PEC-AS/Current/ManageCC/Case and toast data
- PEC-AS/Current/ManageCC/Channels options
- PEC-AS/Current/ManageCC/Chat options
- PEC-AS/Current/ManageCC/Contacts
- PEC-AS/Current/ManageCC/Create agent groups
- PEC-AS/Current/ManageCC/Create agent states
- PEC-AS/Current/ManageCC/Create agents
- PEC-AS/Current/ManageCC/Desktop Views options
- PEC-AS/Current/ManageCC/Dispositions
- PEC-AS/Current/ManageCC/Email addresses and mailboxes
- PEC-AS/Current/ManageCC/Email options
- PEC-AS/Current/ManageCC/Export agent accounts
- PEC-AS/Current/ManageCC/External URLs
- PEC-AS/Current/ManageCC/Facebook options
- PEC-AS/Current/ManageCC/Feedback
- PEC-AS/Current/ManageCC/Genesys Softphone
- PEC-AS/Current/ManageCC/Global Login
- PEC-AS/Current/ManageCC/Interaction history advanced search
- PEC-AS/Current/ManageCC/Onboarding scenario
- PEC-AS/Current/ManageCC/Outbound options
- PEC-AS/Current/ManageCC/Routing management
- PEC-AS/Current/ManageCC/Single Sign-On
- PEC-AS/Current/ManageCC/Standard Response Library options
- PEC-AS/Current/ManageCC/Statistics options
- PEC-AS/Current/ManageCC/Supervisor options
- PEC-AS/Current/ManageCC/Transactions
- PEC-AS/Current/ManageCC/Twitter options
- PEC-AS/Current/ManageCC/View audit trail
- PEC-AS/Current/ManageCC/Voice options
- PEC-AS/Current/ManageCC/Workitem options
- PEC-AS/HIW
P cont.
- PEC-REP/Current/RPRT/HRCXIAbndnDly
- PEC-REP/Current/RPRT/HRCXIAgentConduct
- PEC-REP/Current/RPRT/HRCXIAgentDtls
- PEC-REP/Current/RPRT/HRCXIAgentDtlsA
- PEC-REP/Current/RPRT/HRCXIAgentGrpBusAtr
- PEC-REP/Current/RPRT/HRCXIAgentGrpIxnHndlng
- PEC-REP/Current/RPRT/HRCXIAgentGrpQueBusAtr
- PEC-REP/Current/RPRT/HRCXIAgentIntrvlBsd
- PEC-REP/Current/RPRT/HRCXIAgentIxnHrchy
- PEC-REP/Current/RPRT/HRCXIAgentLginLgout
- PEC-REP/Current/RPRT/HRCXIAgentLginLgoutA
- PEC-REP/Current/RPRT/HRCXIAgentNtRdy
- PEC-REP/Current/RPRT/HRCXIAgentNtRdyRsnCd
- PEC-REP/Current/RPRT/HRCXIAgentOmniAct
- PEC-REP/Current/RPRT/HRCXIAgentQueue
- PEC-REP/Current/RPRT/HRCXIAgentSclEngagmnt
- PEC-REP/Current/RPRT/HRCXIAgentSmryActvtyActv
- PEC-REP/Current/RPRT/HRCXIAgentSmryActvtyIxn
- PEC-REP/Current/RPRT/HRCXIAgentState
- PEC-REP/Current/RPRT/HRCXIAgentStateA
- PEC-REP/Current/RPRT/HRCXIAgentUtilization
- PEC-REP/Current/RPRT/HRCXIAgentWrap
- PEC-REP/Current/RPRT/HRCXIAgntOtbndCmpgnReport
- PEC-REP/Current/RPRT/HRCXIAgntPerfDshbrd
- PEC-REP/Current/RPRT/HRCXIAgntSmryActActEml
- PEC-REP/Current/RPRT/HRCXIAgntUtlztnEml
- PEC-REP/Current/RPRT/HRCXIAniDetailDshbrd
- PEC-REP/Current/RPRT/HRCXIANIDetails
- PEC-REP/Current/RPRT/HRCXIApplctnDrtn
- PEC-REP/Current/RPRT/HRCXIApplctnSmry
- PEC-REP/Current/RPRT/HRCXIBlckSmry
- PEC-REP/Current/RPRT/HRCXIBotAnltcDshbrd
- PEC-REP/Current/RPRT/HRCXIBusMtrExec
- PEC-REP/Current/RPRT/HRCXIBusResReports
- PEC-REP/Current/RPRT/HRCXICallbackDetail
- PEC-REP/Current/RPRT/HRCXICallbackSummary
- PEC-REP/Current/RPRT/HRCXICCDshbrd
- PEC-REP/Current/RPRT/HRCXIChatEngmnt
- PEC-REP/Current/RPRT/HRCXIChatMsgStat
- PEC-REP/Current/RPRT/HRCXIChatSssn
- PEC-REP/Current/RPRT/HRCXICmpgnSmry
- PEC-REP/Current/RPRT/HRCXICntctLstEft
- PEC-REP/Current/RPRT/HRCXICoBrwsDetail
- PEC-REP/Current/RPRT/HRCXICoBrwsReports
- PEC-REP/Current/RPRT/HRCXICoBrwsSmry
- PEC-REP/Current/RPRT/HRCXICustPersp
- PEC-REP/Current/RPRT/HRCXIDashboards
- PEC-REP/Current/RPRT/HRCXIDetail
- PEC-REP/Current/RPRT/HRCXIEmail
- PEC-REP/Current/RPRT/HRCXIFnlDspstnDshbrd
- PEC-REP/Current/RPRT/HRCXIGPRAgntOcpncy
- PEC-REP/Current/RPRT/HRCXIGPRAHTQ
- PEC-REP/Current/RPRT/HRCXIGPRMdlEfcncy
- PEC-REP/Current/RPRT/HRCXIIVRBotAnltcDshbrd
- PEC-REP/Current/RPRT/HRCXIIVRFnlDspstnDshbrd
- PEC-REP/Current/RPRT/HRCXIIVRReports
- PEC-REP/Current/RPRT/HRCXIiWDInbndIntrDyEml
- PEC-REP/Current/RPRT/HRCXIiWDOtBndEml
- PEC-REP/Current/RPRT/HRCXIIXNFlow
- PEC-REP/Current/RPRT/HRCXIIxnHndlngAttmpt
- PEC-REP/Current/RPRT/HRCXIIxnTrffic
- PEC-REP/Current/RPRT/HRCXIIxnTrfficGrp
- PEC-REP/Current/RPRT/HRCXIIxnVlmAttr
- PEC-REP/Current/RPRT/HRCXIIxnVolBusAtr
- PEC-REP/Current/RPRT/HRCXIMlstnPthAnysys
- PEC-REP/Current/RPRT/HRCXIMlstnSmry
- PEC-REP/Current/RPRT/HRCXIOtbndReports
- PEC-REP/Current/RPRT/HRCXIPreAgntTrmtn
- PEC-REP/Current/RPRT/HRCXIPredictiveABTstng
- PEC-REP/Current/RPRT/HRCXIPredictiveDtl
- PEC-REP/Current/RPRT/HRCXIPredictiveOprtnl
- PEC-REP/Current/RPRT/HRCXIPredictiveQStat
- PEC-REP/Current/RPRT/HRCXIPredictiveReports
- PEC-REP/Current/RPRT/HRCXIQueueDshbrd
- PEC-REP/Current/RPRT/HRCXIQueuesReports
- PEC-REP/Current/RPRT/HRCXIQuOutln
- PEC-REP/Current/RPRT/HRCXIQuSmry
- PEC-REP/Current/RPRT/HRCXISpdOfAccptHrs
- PEC-REP/Current/RPRT/HRCXISpdOfAccptScnds
- PEC-REP/Current/RPRT/HRCXISuprvsrDshbrd
- PEC-REP/Current/RPRT/HRCXISurveyAnswer
- PEC-REP/Current/RPRT/HRCXISurveyStatistics