Learn about the Callback blocks available in Designer.
These blocks manage options, rules, and features for Callback.
Use templates or modules — not both.
Genesys recommends that you avoid mixing templates and modules in callback applications. When planning your applications, decide whether you are going to use templates or modules, and then be consistent with your choice.If you need to make changes to a template, clone all of the callback templates into corresponding modules, and then use those modules in your applications.