Automated Message Block

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This topic is part of the manual Designer User's Guide for version Current of Routing.

Use the Automated Message block to send the customer a confirmation that their email was received.

When a customer sends an email to your business, you can use the Automated Message block to send an automated message back to the customer to confirm that their email was received.

Message tab

Specify From Address

Select the variable that contains the email address to be used as the From address.

You can also choose to specify any additional To and CC email addresses, using variables or comma-separated lists.

Select a Message

Use the picker to browse the Digital Resources collection and select the standard message you want to use.

Important
Custom messages are not supported. You must select one of the standard response messages from the Digital Resources collection.

Des automated message.png

Field Codes tab

(Optional) If you are using field codes, you can specify them here.

Results tab

Specify the variable that will store the results of the email operation.