Difference between revisions of "DES/Current/Designer/TerminateChat"
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|Role=Administrator | |Role=Administrator | ||
|Application=Designer | |Application=Designer | ||
| + | |Prereq= | ||
|Section={{Section | |Section={{Section | ||
| + | |sectionHeading= | ||
| + | |anchor= | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=You can use the '''Terminate''' block in a Digital application type to end an interaction. | + | |Media= |
| + | |image= | ||
| + | |structuredtext=You can use the '''Terminate''' block in a Digital application type to end an interaction. | ||
When used in the '''Self Service''' or '''Assisted Service''' phases, everything after the '''Terminate''' block is skipped and the application moves straight to the '''Finalize''' phase. | When used in the '''Self Service''' or '''Assisted Service''' phases, everything after the '''Terminate''' block is skipped and the application moves straight to the '''Finalize''' phase. | ||
When used in the '''Finalize''' phase, the application sets the termination flag and moves to the next block. | When used in the '''Finalize''' phase, the application sets the termination flag and moves to the next block. | ||
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| + | [[File:des_terminate_digital_block.png]] | ||
| + | |||
| + | You can select '''Stop the interaction immediately''' if you want Designer to terminate the interaction immediately at this block and jump to the '''Finalize''' phase. Otherwise, the interaction will be terminated after the blocks in the '''Finalize''' phase are processed. | ||
As a visual aid, the right edge of the '''Terminate''' block is capped in red to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate option is enabled. | As a visual aid, the right edge of the '''Terminate''' block is capped in red to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate option is enabled. | ||
| + | |structuredtextwide= | ||
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 17:39, June 12, 2020
Use this block to end the interaction and jump directly to the Finalize phase of the application.
You can use the Terminate block in a Digital application type to end an interaction.
When used in the Self Service or Assisted Service phases, everything after the Terminate block is skipped and the application moves straight to the Finalize phase.
When used in the Finalize phase, the application sets the termination flag and moves to the next block.
You can select Stop the interaction immediately if you want Designer to terminate the interaction immediately at this block and jump to the Finalize phase. Otherwise, the interaction will be terminated after the blocks in the Finalize phase are processed.
As a visual aid, the right edge of the Terminate block is capped in red to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as Business Hours or Special Day, when the Terminate option is enabled.