Drilldown: Article

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Article > ComingSoon: No & Product : Agent Workspace or Genesys Skills Management or None

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Standalone:
None (1) · No (249) · Yes (17)
productshort:
Draft:PEC-GSM (59) · Draft:PEC-AD (36) · PEC-AD (34) · PrivateEdition (11) · PEC-DC (10) · Draft:Mixed (10) · Draft:PEC-Dev (10) · PEC-Developer (9) · Mixed (8) · Draft:SF (7) · Draft:HCA (6) · Draft:PEC-Admin (5) · UseCases (4) · STRMS (4) · Draft:PrivateEdition (4) · WebRTC (4) · ContentAdmin (4) · Draft:WFM (3) · User:Jose.druker@genesys.com (3)
Other values:
Platform:
None (97) · GenesysCloud (4) · GenesysEngage-cloud (129) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (36)
ComingSoon: (Click arrow to add another value)
Role:
None (164) · Administrator (35) · Administrator, Agent, Supervisor (4) · Administrator, Developer (1) · Administrator, Supervisor (1) · Agent (2) · Agent, Supervisor (56) · Supervisor (4)
DisplayName:
None (4) · Interdependencies (4) · Agent Assist tab (4) · Enabling monitoring in OpenShift Container Platform (3) · Architecture (3) · Prerequisites (3)
Other values:
TocName:
None (45) · Prerequisites (3) · Workitems (3)
Other values:
Dimension:
None (258) · ADResponse (4) · ADResponses (2) · sr (3)
Product: (Click arrow to add another value)
Manual:
Agent (60) · Deployment (26) · Administrator (21) · None (17) · AIUG (14) · Admin (12) · PDNAM (11) · KBA (10) · WebAPIs (9) · SCAPI (8) · PEGuide (8) · Operations (7) · WWEPEGuide (6) · PDNAA (5) · SOO (4) · WebRTCPEGuide (4) · ADInst (4)
Other values:
Application:
None (250) · Agent Workspace (3) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (5) · Reporting, Reporting GCXI (1) · Workforce Management (2)
UseCase:
None (265) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (253) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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