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Article > Platform : GenesysEngage-cloud or PureConnect, GenesysCloud, GenesysEngage-cloud & ComingSoon: No & Manual : SDK or None

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Standalone:
No (136) · Yes (81)
productshort:
ATC (49) · Draft:ATC (49) · Draft:WID (34) · WID (20) · Solution (4) · PEC-WFM (4) · Draft:Solution (4) · Draft:PEC-WFM (4) · Draft:PEC-GSM (3) · Draft:PEC-OU (2) · PEC-OU (2) · PEC-GS (2) · Draft:PEC-GS (2)
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Role:
None (125) · Administrator (16) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (14) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent, Supervisor (4) · Developer (42)
DisplayName:
Overlay (3) · Calendar (3) · SideBar (3) · Console (3) · StatsService (3) · Toaster (3) · Engage (3) · CallbackService (3) · WindowManager (3)
Other values:
TocName:
None (11) · Callback (4) · Calendar (3) · CallbackService (3)
Other values:
Dimension:
None (147) · api.session (6) · bots (2) · Cookies (6) · DevTracking (12) · EventsMethods (6) · FormTrackAPI (2) · initialization methods (6) · Modules (12) · UtilityMethods (8) · WebActions (10)
Product:
None (1) · Agent Setup (2) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Predictive Engagement (98) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · IVR Administration (2) · NOPRODUCT (2) · Outbound (CX Contact) (4) · Reporting (2) · Routing and Designer (2) · Solutions (8) · Voice (2) · Voicemail (2) · Widgets (54) · Workforce Management (8)
Manual: (Click arrow to add another value)
Application:
None (177) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (193) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (217)

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